Role Overview
We are seeking a skilled SaaS Systems Administrator to manage and optimize cloud-based platforms and enterprise SaaS applications within a global organization. This role is critical in maintaining system reliability, security, and performance while supporting continuous improvement initiatives.
The successful candidate will be responsible for day-to-day platform administration, enhancing configurations, and collaborating with cross-functional teams to ensure a secure and efficient SaaS environment that supports business operations worldwide.
Key Responsibilities
SaaS Platform Administration
- Administer, configure, and support enterprise SaaS applications, including:
Microsoft 365 (Exchange Online, SharePoint, Teams)
Atlassian Cloud (Jira, Confluence)
Salesforce
ServiceNow
Slack
- Manage the full user lifecycle, including onboarding, offboarding, access control, and license allocation
- Monitor platform performance, availability, and usage trends to ensure optimal functionality
Security & Compliance
- Apply and maintain security controls across SaaS platforms, including multi-factor authentication (MFA), single sign-on (SSO), role-based access control (RBAC), and conditional access policies
- Support audits, risk assessments, and compliance initiatives aligned with standards such as ISO 27001, SOC 2, and data privacy regulations
- Identify and address potential security risks, misconfigurations, and vulnerabilities within SaaS environments
Automation & Optimization
- Develop and maintain scripts or automated workflows to improve efficiency and reduce manual processes
- Identify opportunities to enhance system performance, reduce operational costs, and improve user experience
- Assist in integrating SaaS platforms using APIs, webhooks, and automation tools
Incident & Problem Management
- Investigate and resolve issues related to SaaS platforms, including outages and performance degradation
- Act as an escalation point for complex technical concerns from internal support teams
- Maintain accurate technical documentation, including procedures, runbooks, and knowledge base content
Collaboration & Stakeholder Support
- Partner with IT, engineering, cybersecurity, and business teams to gather requirements and deliver effective solutions
- Participate in vendor-related activities, including evaluation of new SaaS tools and management of renewals
- Support onboarding and training initiatives for new tools and features
Required Skills & Experience
Functional Skills
- Strong understanding of SaaS lifecycle management and cloud service delivery
- Ability to translate business requirements into technical configurations and workflows
- Analytical problem-solving skills with a structured approach
- Strong communication skills, with the ability to work across technical and non-technical stakeholders
- Experience working in security-focused or compliance-driven environments
Technical Skills
- Hands-on experience administering enterprise SaaS platforms, including:
Microsoft 365 / Azure AD / Entra ID
Atlassian Cloud (Jira, Confluence)
Salesforce
ServiceNow
Okta or other identity providers
Slack or similar collaboration platforms
- Proficiency in scripting and automation (PowerShell, Python, Bash, or similar)
- Experience with API integrations, REST endpoints, and automation tools (e.g., Power Automate, Zapier, Workato)
- Strong understanding of identity and access management concepts (SSO, SCIM, RBAC, conditional access)
- Knowledge of networking fundamentals (DNS, HTTP/S, VPN, proxies)
- Familiarity with monitoring and logging tools for SaaS environments
- Awareness of cloud security principles and best practices
Additional Notes
- This role supports a global user base and requires collaboration with distributed teams
- Experience in regulated or compliance-driven environments is advantageous