Requirement ID: 10879242

Job Title: SaaS Platform Engineer / SaaS Service Owner
Location: Amsterdam, Netherlands (Onsite)
Contract Duration: 6 Months
Start Date: 31 August 2026
Experience Required: 6–8 Years
Industry: Banking / Financial Services
Employment Type: Contract

Job Summary

We are seeking an experienced SaaS Platform Engineer / SaaS Service Owner to manage and govern enterprise SaaS platforms within a highly regulated banking environment.

The role focuses on SaaS lifecycle management, governance, resilience, security, compliance, vendor management, licensing, and operational excellence. The successful candidate will act as the technical and service owner for enterprise SaaS solutions, ensuring platforms are secure, reliable, compliant, and aligned with business and regulatory requirements.

This position requires strong experience in SaaS operations, cloud platforms, Identity & Access Management (IAM), ITSM processes, automation, security governance, and supplier management.

Key Responsibilities

SaaS Service Ownership & Lifecycle Management

• Own and manage the complete lifecycle of enterprise SaaS applications:
  • SaaS onboarding
  • Implementation
  • Configuration
  • Operational support
  • Upgrades and releases
  • Renewal
  • Retirement
• Ensure SaaS platforms meet enterprise standards for:
  • Security
  • Availability
  • Performance
  • Compliance
  • Cost efficiency
• Define and maintain SaaS operational processes and governance frameworks.
• Drive continuous improvement of SaaS services.

SaaS Governance & Compliance

• Ensure SaaS solutions comply with:
  • Security policies
  • Data privacy requirements
  • GDPR regulations
  • Risk management frameworks
  • Financial sector compliance requirements
• Support security assessments, audits, and regulatory reviews.
• Perform risk assessments and coordinate remediation activities.
• Ensure SaaS platforms follow enterprise governance and architecture standards.

Identity & Access Management (IAM)

• Manage and support SaaS identity integrations, including:
  • Single Sign-On (SSO)
  • SAML
  • OAuth2
  • SCIM
• Collaborate with IAM and security teams to ensure secure access management.
• Support user lifecycle management and access governance processes.
• Ensure authentication and authorization standards are maintained.

Vendor & Supplier Management

• Act as the primary technical contact for SaaS vendors.
• Manage vendor relationships and service performance.
• Coordinate with suppliers on:
  • Product updates
  • Roadmaps
  • Incidents
  • Service improvements
  • Contract requirements
• Support vendor risk management activities.

Technical Operations & Platform Management

• Manage SaaS platform administration and operational activities.
• Support enterprise integrations through APIs and automation.
• Monitor platform availability, performance, and operational health.
• Implement monitoring and observability practices.
• Support resilience, recoverability, and business continuity requirements.
• Manage lifecycle and release activities.

IT Service Management

• Work within ITSM processes including:
  • Incident Management
  • Problem Management
  • Change Management
  • Service Management
• Use ServiceNow and enterprise workflow tooling for operational processes.
• Perform root cause analysis and drive service improvements.
• Maintain operational documentation and knowledge articles.

Automation & Reporting

• Develop automation solutions using:
  • Python
  • PowerShell
  • Similar scripting technologies
• Automate operational and governance activities.
• Develop dashboards and reports for:
  • Service performance
  • License consumption
  • Risk tracking
  • Compliance status
  • Operational metrics

License & Cost Management

• Manage SaaS license consumption and optimization.
• Support software asset management activities.
• Improve transparency of SaaS costs.
• Identify opportunities for cost optimization and FinOps improvements.

Required Experience

• 5+ years of experience in:
  • SaaS platform engineering
  • SaaS operations
  • Cloud platforms
  • Enterprise application management
• Proven experience managing enterprise SaaS solutions in regulated environments.
• Experience with:
  • SaaS service ownership
  • Platform lifecycle management
  • Operational support
  • Vendor and supplier management
  • Enterprise application governance
• Experience working in banking, financial services, or similarly regulated industries is highly desirable.

Mandatory Technical Skills

SaaS & Cloud Platforms

• SaaS platform administration and governance
• Enterprise SaaS lifecycle management
• Microsoft Azure
• Cloud-native platforms

Identity & Security

• Identity and Access Management (IAM)
• SSO integration
• SAML
• OAuth2
• SCIM
• Security and vulnerability management
• Information security frameworks

Integration & Automation

• API integrations
• Automation scripting:
  • Python
  • PowerShell
  • Similar scripting languages

IT Operations

• ServiceNow
• ITSM processes:
  • Incident Management
  • Problem Management
  • Change Management
  • Service Management
• Monitoring and observability solutions

Compliance & Governance

• SaaS governance frameworks
• GDPR and data privacy requirements
• Vendor risk management
• Regulatory compliance
• Operational resilience and recovery planning

Nice-to-Have Skills

• Microsoft Azure certifications
• Security certifications such as:
  • CISSP
  • Security+
  • CCSP
  • Equivalent security certifications
• ITIL certification
• Experience with:
  • FinOps
  • SaaS cost optimization
  • Software Asset Management (SAM)
  • Enterprise collaboration platforms
  • Development tooling platforms
  • Productivity SaaS solutions

Key Competencies

• SaaS Service Ownership mindset
• Strong governance and compliance awareness
• Excellent stakeholder management skills
• Vendor management capability
• Strong analytical and problem-solving skills
• Ability to work in complex enterprise environments
• Strong communication skills
• Agile way of working
• Continuous improvement mindset

Language Requirements

• English: Mandatory
• Local Dutch language skills are advantageous but not mandatory.

Education

Bachelor's degree or equivalent experience in:

• Computer Science
• Information Technology
• Cloud Computing
• Software Engineering
• Systems Engineering

Relevant cloud, security, or IT service management certifications are beneficial.