Source Code · Toronto, ON, Canada ·
The Senior Solutions Designer will design and implement cloud-based contact center solutions using Amazon Connect and various AWS services. The role focuses on creating intuitive user experiences and maintaining technical documentation for system designs.
Downtown Toronto, ON (onsite)
Contract (1 year + high possibility of extension)
The Senior AWS Solution Designer employ a unique set of skills that put the end user at the centre of EP solutions. This ensures the. This skillset is fundamental to designing and delivering an end product that is intuitive and provides an improved user experience. The skillset required is in high demand across the OPS and is difficult to obtain internally. The proposed resource will be used while ongoing attempts to secure internal resources proceeds in parallel.
Must Haves:
1. Experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.
2. Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis
3. Developing and maintaining system design models, technical documentation and specifications