RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate
Rubicon Path · Toronto, ON, Canada ·
- Category
- Devops
This role involves 24/7 monitoring and operational support for critical infrastructure, including mainframes, UNIX, and Windows servers. The specialist will manage incidents, implement change requests, and ensure service level commitments are met for public sector systems.
Description
Deliverable - Infrastructure Services
Key Responsibilities:
- End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
- Responding to high priority requests and Incidents.
- Participate in system recovery and service restoration efforts and meetings.
- Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks.
- Initiating established recovery and or escalation procedures.
- Implementing Change requests for mainframe, midrange and network Platforms.
- Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
- Participating in developing and delivering related training communications and procedural documentation.
- Participates in departmental initiatives such as Shift left and Agile monitoring.
- Participate in Yearly Systrust Audit.10-Participates in semi Annual Disaster recovery exercises.
SkillsExperience and Skill Set Requirements
Evaluation Breakdown
1. zOs mainframe systems - 25%
Parameters:
- Using specific examples, describe the experience that you have supporting large ZOS mainframe systems.
2. Knowledge of server OS hardware components and end to end system management - 25%
Parameters:
- Using specific examples, describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.
3. Using a specific project, describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills. 5%
Parameters:
- Demonstrated of Incident and Change Management activities.
- Demonstrated ability for strong documentation and writing skills.
- Demonstrated experience in presentation, verbal and written communication skills.
4. Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%
Parameters:
- Using specific examples, describe your demonstrated knowledge of System and Application Monitoring Tools.
5. Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%
Parameters:
- Using specific examples, please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.
6. Demonstrated knowledge of OS365 Suite of products and Power BI - 5%
Parameters:
- Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations and analytics tools.
Note: This position is rotational onsite work.
Must Have:
Experience supporting large ZOS mainframe systems.
Experience with with Unix and Wintel servers and Network Peripherals.
demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.
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