RQ08599 - Systems Analyst - Senior

*Note Frequent travel is required

• Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes, and preparing remediation plan and technology impacts for followings at ambulance dispatch sites

· Avaya Aura and softphone front end

· PBX, Analog Trunking

· Automatic Call Distribution

· Voice Over IP (VOIP)

· Data Networks

· Session Initiation Protocol

· Session Border Controller (SBC)

· Servers (Linux, Windows, AD, VMs)

• Providing highly specialized senior technical expertise in complex telephony technology related analysis and design, including adherence to any safety standards.

· Knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)

· Knowledgeable in using Avaya ESS clusters/Server Role Configuration (OVA type and Virtual Machine Role - R10)

· Skillset using Avaya Communication Manager

• Collaborate with architects, analysts, and development team to configure and integrate components and third-party products, tools and solutions with the Avaya technology.
• Perform analysis, design, configuration, and implementation support for our platform
• Troubleshoot any arising platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation.
• Extensive experience with issues management. (identification, pre-emption, mitigation, resolution)
• Develop required technical and test documentation and Document all results in appropriate repositories.
• Assist with development and running of unit tests, end-to-end flow tests, and cross browser testing
• Support development coding best practices, standards and frameworks for implementation by junior team members.
• Lead solution design and implementation of the monitoring solution for telephony.
• Work with new network project to coordinate telephony implementation readiness.

NOTE

The resources will be required to travel to multiple dispatch centres/CACCs across the province to provide operational support and coordinate/remediate telephony related implementation and integration. Expenditures/reimbursements for travel will be in accordance with the Travel, Meal and Hospitality Expenses Directive.

Extension/Amendment Attestation: Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond the maximum contract value and any extension options included in the original SOW.

Assignment Type: This position is currently listed as "Hybrid" as consultants will be required to work partly in the physical workplace and partly remotely. The details of this arrangement will be at the Hiring Manager's discretion.

Project Management Skills 30%

· Experience with gathering and developing requirements in order to create and maintain a detailed project schedule and/or integrated plan

· Project Management experience (as appropriate to the specified experience and level) and use of Project Management software (as appropriate to the specified experience level).

· Experience in the development and implementation of project management processes, plans, and communication tools.

· An experienced individual with a proven track record for meeting strict deadlines and supporting cross-functional teams to ensure work on tasks/milestones remains within time and cost constraints.

· Knowledge of OPS Integrated Project Management Framework and Methodology

· Experience in managing a vendor compromised of multiple organizations and managing multi-million-dollar initiatives

Technical Skills 40%

· Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)

· Avaya R10.x. : experience with deployment and patching

· Demonstrated experience with planning and implementing telephony services and replacing telephony systems in Public Safety environment

· Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (SBC)

· Demonstrated experience with implementing Telephony in a Contact centre environment, knowledge of future NG911 technical requirements such as encryption, security etc
Demonstrated experience with back end integration

· Demonstrated experience on leading a project including technical vendor management, issues management, integration across the multiple vendor solutions such as voice recording (Eventide loggers), Computer Aided Dispatch tools

· Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking

· Nice to have:

· Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector-VDN, skill, hunt group

· Familiarity with SQL, linux ,windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN

· Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911

Communications/Soft Skills 30%

· Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills, including issues management

· Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.

· Demonstrated experience communicating across many functional areas (matrix organization) to actively engage project stakeholders and manage client expectations with diverse interests, technical and non- technical backgrounds using the appropriate level of political acuity and messaging for the audience

· Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments/deliverables, including clarifying roles and responsibilities

MUST HAVES:

Avaya R10.x. : experience with deployment and patching

Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (SBC)

Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking

Familiarity with SQL, linux ,windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN