RQ08469 - Business Analyst - Senior

Experience and Skill Set Requirements

Supports the Deployment team, and the larger branch, by conducting business analysis; developing use case modeling; conceptual and logical data modeling; business rules definition and non-functional requirements definitions for assigned projects.

Develops process flows and guides, documents roles and responsibilities for multiple streams.

Tracks and documents data from project information (i.e. user equipment, service readiness) using multiple business intelligence tools (Visio, Excel, PowerBI, etc.).

Develops dashboards/ reports/ scorecards (etc.) to support project reporting and conducts analysis in order to provide insight to various audience levels; including regular input and updates to the Project Managers, project Sponsors, Executive Sponsors, and Agency or Partner levels.

Leads and conducts business analysis in order to assess and develop process flows, roles and responsibilities and system inputs in such a way that technology solutions can be determined, or business processes can be developed/ optimized, etc.

Develops strategies, business cases and cost-benefit frameworks, conducting feasibility studies for business I&IT initiatives.

Develops performance measures for business analysis and presents to a diverse group of stakeholders.

Hosts project meetings/working sessions with teams, managers, and stakeholders.

Provides feedback, advice, project updates and encouragement to team members.

Manages deadlines and pushes the team to ensure timeliness.

Supports the PSRN Program by proactively identifying, communicating, and managing multi-faceted client-facing risks and issues to deliver a superior customer service experience and to support efficient and effective project delivery.

Interacts directly with ministry clients, business partners, and project team members to develop and maintain strong ongoing relationships, always looking for opportunities to improve client satisfaction.

Creating or supporting the development/ updating of project artifacts, associated documentation, Briefing Notes, Change Requests, Contracts, Request for Bid (RFBs), etc.

Mentoring junior staff.

In-depth knowledge of, and direct experience applying, advanced business analysis tools, techniques, and methodologies to large-scale, complex, high-value projects.

Leadership aptitude: able to operate tactically and strategically, building relationships within the team and with key stakeholders.

Excellent communication and organizational skills.

Problem solver: ability to quickly identify and analyze risks, issues, and problems, develop mitigation options and make appropriate recommendations for resolution.

Experience facilitating effective meetings; creating and maintaining associated documents including minutes, action items, RACI charts, risk logs, critical path, etc.

Superior consultation, negotiation, and relationship management skills; able to create a positive team environment.

Proficiency in creating and managing business intelligence documents using standard productivity and collaborative tools - MS Project, Visio, Excel, SharePoint, PowerBI, etc. - developing/ assessing process flows, and establishing/ reviewing/ updating key performance indicators (KPIs).

Strong presentation, data visualization, reporting writing skills; can clearly and succinctly identify an issue/ opportunity, linkages, alternate approaches, and rationale to generate stakeholder buy-in.

At least 7 years of experience in business analysis.

At least 3 years of demonstrated experience involved with large scale public safety radio, telecommunication infrastructure projects, or IT projects.

All roles procured are required to be cleared through the Contractor Security Clearance Process of the OPS.

Criteria Ratings MUST TOTAL 100

Business Analysis Skills

35 points

In-depth knowledge of, and direct experience applying all phases of advanced business analysis concepts, practices, and procedures to a large-scale, complex, high-value projects in order to meet critical timelines, identify/ eliminate waste, and optimize flows.

Adept in business analysis techniques such as brainstorming, business process modeling, strategic planning, SWOT analysis, user centric design (user research, journey mapping, prototyping, etc.) buildings user stories, stakeholder analysis, requirements engineering, costs benefit analysis, processes modeling etc.

Able to work effectively on concurrent tasks, while also building capacity and providing opportunities for junior staff.

A professional who can work without immediate direction while successfully informing management of required support (when needed).

Ability to apply and interpret business rules and concepts in daily work.

Demonstrated experience leading meetings, preparing and distributing/ presenting project updates, progress reports, risk mitigations, recommendations, etc. to project stakeholders.

Reasonable knowledge of industry standards and methodologies.

Demonstrated experience identifying and evaluating specific issues or risks, gathering data requirements, providing options analysis, developing reports etc.

Demonstrated experience with standard business analysis tools such as MS Office Suite, SharePoint, PowerBI or equivalents.

Experience creating and maintaining business analysis artefacts/project collaterals, such as, RACI/ roles and responsibilities, process flows, business requirements, use cases, workflows, quality assurance plans, validation, etc.

Experience working with both the business users and technology / infrastructure teams.

Excellent planning and time management skills with a focus on attention to detail.

Communication and Relationship Management

25 points

Excellent communications skills, both written and verbal. Able to succinctly articulate key project information in a politically astute manner.

Able to translate complex business analysis into audience friendly, clear, and succinct advice.

A team player with the ability to coordinate multiple tasks, empower junior staff, monitor progress, provide guidance and hit milestones.

Able to build relationships with project partners, establish trust, and establish a common/ shared goal through effective facilitation, consultation, and interpersonal skills.

Experience developing and presenting briefing notes, status reports, communications, team & executive presentations. Attention to detail.

Public safety radio or telecommunications infrastructure experience in a large public sector entity

20 points

Strong experience of working on/ in public safety radio and/or the telecommunications/ IT field.

Experience working on related large and complex projects.

Demonstrated experience of working with multiple stakeholders in a broader public sector (BPS) environment.

Experience of projects involving, network design, network implementation, civil structures, user equipment distribution and operations.

Knowledge and experience both in strategic and operational public sector governance models, experience managing complex, multi-unit, multi-stakeholder, and multiple levels of public sector executive stakeholder project team.

Demonstrated experience developing mutually beneficial relationships with public sector entities.

Analytical and Problem Solving

20 points

Ability to conduct in-depth business analysis, gather data, develop options and recommendations; and build reports to support decision-making on project scope, schedule, cost, performance, etc.

Accurately document issues, gaps, and inconsistencies when they happen and develop strategies/ mitigations/ optimizations and lessons learned.

Utilize judgement to explore cross team/ project opportunities for improvement.

NOTE: This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be Hybrid, working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment you will be under the discretion of the Hiring Managers requirements for the Project you are assigned to.

Must haves:

• 7+ years of experience leading/ conducting business analysis on complex IT and/ or Telecommunications projects, presenting findings, and briefing senior leadership.
• Excellent communication and collaboration skills.
• Experience with applying root cause analysis, Lean Six Sigma, and other process improvement techniques.
• Experience mentoring junior staff and building capacity