RPA Support

We are looking for a RPA Support to ensure the operation, stability, and continuous evolution of automation solutions within our Automation CoE.

This role requires strong expertise in UiPath, Power Automate, and Microsoft Copilot Studio, with a focus on both running existing automations and designing next-generation agentic workflows.

Key Responsibilities

• Ensure stable operation (Run & Maintain) of automation solutions
• Troubleshoot incidents, analyze logs, and resolve production issues
• Monitor executions and manage failures across automation platforms
• Design and implement new automation workflows in collaboration with business units
• Propose improvements and evolution of existing automations
• Contribute to the adoption of agentification concepts and modern automation approaches
• Support governance, quality, and scalability of automation and agent-based solutions

• Proven experience in automation operations and support environments
• Hands-on experience with:
  • Microsoft Copilot Studio
  • UiPath
  • Power Automate (cloud flows)
• Knowledge of RPA, workflow automation, and production operations
• Understanding of agentic workflows and agent governance concepts
• Experience working within ITSM environments (incidents, problems, changes)

Qualifications

• Degree in Computer Science, Engineering, or related field
• Certifications are a plus

Languages

• Portuguese, Spanish, and English (mandatory)