Job Summary: The RPA & Automation Developer is responsible for the end-to-end design, development, deployment, and support of robotic process automation (RPA) and low-code workflow solutions across ORNL FCU's business and operational areas. This includes analyzing business processes, building and maintaining automations and integrations, and ensuring that solutions are secure, resilient, and compliant with Credit Union and regulatory standards.
Essential Functions & Responsibilities:
- Analyze business processes with stakeholders to identify automation opportunities, define requirements, and document current and future-state workflows.
- Design, configure, and develop automations using the Credit Union’s approved low-code automation platform and related tools, orchestrating workflows across cloud services, line-of-business applications, and on-premises data sources.
- Build, test, and deploy automated workflows, integrations, and bots that interact with core banking systems, productivity suites, internal applications, and third-party platforms.
- Develop and maintain exception handling, logging, monitoring, and alerting to ensure automations run reliably and are easily supportable and auditable.
- Create and maintain technical documentation including process design documents (PDDs), solution design documents (SDDs), configuration documentation, runbooks, and change records.
- Collaborate with IT, Information Security, and business units to ensure automation solutions meet security, data privacy, identity and access management, and data governance requirements.
- Implement changes and enhancements to existing automations, including incident troubleshooting, root-cause analysis, performance optimization, and version control.
- Coordinate and execute testing (unit, integration, and user acceptance) to verify that automations meet functional, performance, and compliance requirements with minimal business disruption.
- Ensure automation development and operations align with regulatory expectations and internal policies related to NIST, NCUA, FFIEC, and GLBA.
- Provide support, knowledge transfer, and training to IT staff and business users on automation capabilities, usage, and basic troubleshooting.
- Contribute to the establishment and continuous improvement of automation standards, governance, reusable components, and best practices within the Credit Union.
- Performs other job-related duties as assigned.
Work Experience:
- Minimum 3 years in software development, business process automation, or similar technical roles is required.
- Practical experience designing, building, and deploying cloud-based workflows and automations integrated with productivity suites, collaboration tools, databases, APIs, and line-of-business applications is required.
- Familiarity with process analysis and mapping, and the ability to translate business requirements into scalable, maintainable automation solutions is required.
- Experience working with connectors/integrations across SaaS applications, on-premises data gateways, and role-based access controls is required.
- Understanding of control, audit, and documentation requirements within regulated environments, preferably within financial services or credit unions is required.
- Minimum 2 years of hands-on experience with low-code automation or workflow platforms in an enterprise environment is preferred.
Education and Certifications:
- Bachelors Degree in Information Systems, Computer Science, Engineering, or a closely related field is required.
- Vendor certifications in low-code automation and workflow technologies is preferred.
- CompTIA or Microsoft certifications related to development, cloud, or productivity platforms is preferred.
Other skills required:
- Strong analytical and problem-solving skills, with the ability to break down complex processes into logical, automatable steps.
- Experience with scripting or programming (e.g., PowerShell, .NET, or similar) for advanced automation scenarios and integrations.
- Detail-oriented with strong documentation, change control, and configuration management practices.
- Ability to manage multiple automation projects and support activities concurrently while meeting deadlines and stakeholder expectations.
- Excellent communication and collaboration skills, with the ability to work closely with both technical teams and non-technical business users.
- Able to work occasional off-hours to support deployments, maintenance, or troubleshooting of production automations.
Hybrid/Remote Statement: Following initial onboarding and training, this position may transition to a hybrid remote work arrangement, allowing performance of job duties to be completed both from home and on-site, with a structured schedule designed to support flexibility, business objectives, and consistent collaboration.
Required for All Jobs:
- Follows Credit Union policies and procedures as well as applicable laws and regulations.
- Maintains a record of attendance and timeliness in keeping with the Credit Union's attendance policy.
Physical Requirements: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands.
- Employee must have the ability to lift and move items up to fifteen pounds.
- Employee must have the ability to see written documents and computer screens, and to adjust focus.
Working Environment:
- Indoor, climate-controlled environment
- Well-lit workstations with desks, chairs, and computer equipment
- Low to moderate noise levels