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Job Summary

The RPA Business Analyst, 2 will identify and document opportunities in existing customer business processes for process redesign and RPA development. The RPA Business Analyst, 2 will function as an integrator between business and technology to create solutions for Bread Financial based on business requirements. This role will be responsible for stakeholder communication, and maintenance of all RPA service delivery artifacts.

Essential Job Functions:

Objective:

• Design and develop customer/internal-facing RPA process documents, business requirements, and user acceptance criteria for customer engagements.

Role:

• Assess business process for automation opportunities in the banking, and/or finance sector

• Develop business requirements with stakeholders and manage project scope as appropriate

• Document current and future state process definitions through the use of Process Definition Documents (PDDs) and Solution Design Documents (SDDs), respectively

• Assist RPA CoE team as needed for customer escalations and additional opportunities

• Demonstrate comprehension of automation processes and revise designs as needed based on customer feedback

• Collaborate with the Bread Financial RPA CoE development team and business stakeholders on identifying stakeholder acceptance criteria and supporting User Acceptance Test (UAT) planning for each development sprint/agile KANBAN

• Educate, grow and identify RPA automation opportunities across the Bread Financial enterprise

• Work with Bread Financial RPA Center of Excellence (COE) to drive automation pipeline, but not limited to TCO/ROI analysis, best practices

Required skills:

• 3+ years of Business Analyst experience

• 2+ years of experience in business analysis for RPA automation processes

• Business Analyst Certifications with RPA platforms (UiPath, Blue Prism, Automate Anywhere) are a plus

• Strong analytical and critical thinking skills with demonstrated attention to detail

• Excellent communication skills and the ability to build relationships with business stakeholders

• Prior experience with Software Development Lifecycle (SDLC) processes and project delivery in an Agile/Scrum environment

Qualifications:

• 3 - 5 yrs of work experience

• Bachelor’s degree or equivalent experience in process automation

• Advanced RPA certifications or currently working toward certifications

• Minimum of 2 years of process design and process improvement experience

• ScrumMaster, and/or Lean Six Sigma certifications are preferred

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial®

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through our co-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers. Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.

Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit or follow us on Instagram and LinkedIn.

• All job offers are contingent upon successful completion of credit and background checks.

• Bread Financial is an Equal Opportunity Employer.

Job Family:

Information Technology

Job Type:

Regular