Rostering Team Leader

Anglicare Southern Queensland are seeking two Team Leader, Rostering professionals to join our Service Enablement team. These roles will be based across our Fortitude Valley and Eight Mile Plains offices and will support the delivery of efficient, accurate and compliant rostering services across the organisation. Reporting to the Workforce Operations Manager, you will lead Rostering Officers, coordinate day-to-day rostering operations and help ensure workforce resources are effectively deployed to support service delivery.

In this role, you will provide leadership, oversight and support across rostering activities, workforce allocation, compliance monitoring and continuous improvement initiatives. You will play a key role in supporting workforce availability, resolving complex rostering matters and driving positive workforce outcomes.

How you will help make a difference

• Lead and oversee rostering services to ensure workforce resources are effectively deployed to meet service delivery needs.
• Maintain and optimise roster templates and workforce schedules in line with organisational requirements.
• Ensure rosters comply with Modern Awards, Enterprise Agreements, contractual obligations and organisational standards.
• Monitor staffing levels, leave arrangements, workforce availability and roster coverage to support service continuity.
• Provide guidance and escalation support for complex roster changes, workforce allocation challenges and roster-related enquiries.
• Conduct roster, timesheet and compliance audits to ensure accuracy and adherence to rostering standards.
• Monitor workforce trends, including overtime, leave patterns, vacancies and agency utilisation, identifying risks and corrective actions where required.
• Support workforce planning initiatives, payroll processes and workforce data integrity.
• Lead, coach and develop Rostering Officers while fostering a positive, high-performing team culture and continuous improvement.

What you will bring to the role

• Current National Police Check OR Current NDIS Worker Screening Clearance.
• Qualification in Business, Human Resources, Workforce Planning or a related discipline (desirable).
• Demonstrated experience leading or coordinating rostering services within a complex, multi-site or geographically dispersed workforce.
• Strong knowledge of rostering practices, workforce allocation, Time & Attendance systems, Modern Awards and Enterprise Agreements.
• Proven ability to monitor roster performance, manage exceptions, conduct compliance checks and resolve rostering issues in a timely manner.
• Well-developed analytical and problem-solving skills with the ability to interpret workforce information and support operational decision-making.
• Strong stakeholder engagement and customer service skills with the ability to build effective working relationships.
• Demonstrated ability to lead, coach and support team members while fostering a positive team culture.
• High level organisational skills, attention to detail and the ability to manage competing priorities in a fast-paced operational environment.

Interested?

Click apply and send us your current resume.

For further information please contact: Daniel Walsh - Corporate Recruitment Advisor

Email: dwalsh @ anglicaresq.org.au

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.

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