Rooms Manager | The Normandy Hotel | Washington DC | Modus by PM Hotel Group

We are seeking a dynamic Rooms Manager with strong leadership skills, extensive experience in guest services and front office operations as well as housekeeping, and a proven ability to lead and develop high-performing teams. The ideal candidate thrives in a fast-paced environment, communicates effectively with both guests and team members, and is passionate about delivering exceptional guest experiences. This role offers an outstanding opportunity to strengthen your leadership skills, gain hands-on experience, and prepare for future advancement into an Assistant General Manager, Director of Operations, or General Manager position. This position is exempt and reports to the Hotel Manager. Salary Range; $68,000-70,000

Meet The Normandy Hotel!

The Normandy Hotel sits just off Connecticut Avenue, tucked among the stately embassies of peaceful Kalorama, with the bistros and boutiques of DuPont Circle neighborhood just around the corner. The eclectic cuisine and independent shops of Adams Morgan are just a short jaunt away, and when it’s time to return, The Normandy feels like coming home. Welcoming, attentive, and personalized service is the hallmark of The Normandy. We are a breath of fresh air, where guests feel they can unwind on the breezy courtyard patio or curl up with a book in our sun-drenched breakfast room.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.
• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We embrace change.
• A growing team seeking authentic individuals who value engagement and collaboration.
• A company with a strong culture of promoting from within.

What You Will Be Doing

• Oversee all front office operations, ensuring seamless, personalized service across all shifts.
• Assist Front Office team with daily tasks when needed, including valet parking and daily wine hour.
• Oversee housekeeping operations
• Serve as Manager on Duty (MOD) mostly in the evenings, but as needed, taking full responsibility for operational decisions.
• Ensure exceptional guest experiences by driving personalization and service excellence.
• Maintain a positive and engaging work environment that supports team success.
• Manage scheduling, payroll, labor controls, and departmental administrative functions.
• Collaborate with other departments to ensure alignment and a cohesive guest journey.
• Monitor and analyze performance metrics, implementing strategies for continuous improvement.
• Coach, develop, and train your team within our service culture, championing our vision and ethos.
• Live like a Local; Leading your team to personalize experiences and connect guests to the unexpected in our city.
• Lead by example; hold yourself accountable and lead by example; showing integrity by always doing the right thing, even when no one is looking.
• Adapt to operational needs, including supporting various shifts such as days, nights, weekends, and holidays.
• Continuously consider the bigger picture and understand your impact on the team, the hotel, and the company.

What We’re Looking For

• Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
• 3–5 years of hotel experience, with at least 2 years in a leadership or management role.
• Have open availability; able to work in the evenings
• Proven ability to lead, coach, and develop a diverse team.
• Excellent verbal and written communication skills.
• Strong operational knowledge of front office systems and procedures.
• Familiarity with property management systems and Microsoft Office.
• Financial acumen, including payroll, scheduling, and budget awareness.
• Deep knowledge of the local neighborhood and city.
• Ability to give and receive feedback professionally at all levels.
• Open availability, including mornings, evenings, overnights, weekends, and holidays.
• Valid Drivers License
• Housekeeping knowledge a plus

What’s In It For You

• Generous health, dental, and vision insurance starting day 1
• 401k
• Comprehensive onboarding and training.
• Ongoing coaching, mentorship, and leadership development.
• Personalized career development plans.
• Monthly fitness and cell phone reimbursement credits.
• Unlimited PTO and 9 paid holidays.
• Volunteer opportunities within the community.
• Paid parental leave.
• Tuition reimbursement opportunities.

Non-Negotiables (Our Core Values)

• Be Wildly Passionate
• Take Ownership
• Build a Positive Team
• Learn + Innovate
• Embrace Change
• Communicate
• Serve Others
• Live 360

As part of an organizational culture that embraces change and progress, this job description serves as a foundation for growth and development within the property and the broader Modus Hotels community.

We are an equal opportunity employer committed to fostering an inclusive and respectful workplace for all.

This description is subject to change at the Company’s discretion and does not constitute a contract of employment. Employment remains at-will.

This position is exempt and will require standing and moving for extended periods (approximately 75% of the time).