Rooms Division Manager - Rydges Fortitude Valley

About EVT: Rydges Fortitude Valley is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.The role:As Rooms Division Manager, you'll provide strategic leadership and run the day-to-day operation of Front Office, Reservations and Housekeeping. Working closely with the General Manager, Revenue Manager and Sales team, you'll lift occupancy, average rate, RevPAR and profitability while keeping guest service, room presentation, safety and compliance at the highest standard.Key responsibilities:• Lead and direct the Front Office, Reservations and Housekeeping teams, with effective workforce planning and accurate, timely handovers• Perform Manager on Duty shifts and oversee the hotel in the absence of the General Manager and Executive Assistant Manager• Build a culture of exceptional guest service, including handling feedback, online reviews and complaints with professional service recovery• Grow rooms revenue ahead of market through yield management, inventory control and distribution strategy, working with the Yield team• Analyse competitor activity, demand patterns and events, and run displacement analysis on group business• Own Rooms Division financial performance, including RevPAR, ADR, occupancy, labour costs and productivity, with clear monthly commentary• Oversee reservations across all channels, monitoring booking pace, forecasting accuracy and conversion• Ensure housekeeping standards, preventative maintenance and room condition meet brand expectations, working with the Facilities Manager• Champion the EVT Stays program, drive loyalty enrolments and promote other EVT properties and experiences• Recruit, coach and develop your team, with regular performance reviews, training and succession planning• Maintain a strong Work Health and Safety culture, and manage compliance and operational, financial and reputational riskWhat you'll bring:• Strong commercial and business acumen, with the ability to analyse and resolve operational challenges• A people-focused leadership style that coaches, develops and supports team members• A guest-first approach that consistently delivers exceptional service outcomes• Clear, professional, fair and respectful communication• Integrity, accountability and the ability to build trusted relationships• An organised, analytical approach to managing competing priorities• Initiative and a commitment to continuous improvement• Enthusiasm for innovation, technology and AI to improve productivity, efficiency and guest outcomes• Adaptability, with a solutions-focused attitude and openness to new ways of workingHow you work:• Daymaker ethos — no one's too big for the small things.• Owner's mindset — acts on data/feedback; ships improvements.• Hands-on and non-hierarchical — leads from the front.• Growth mindset — learns, shares, and levels up others.Perks from day one:As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.• Seasonal perks at Thredbo.• Rapid career growth across our hotel & entertainment network.• Paid parental leave; community & volunteering opportunities.• Parking available, a real bonus in the heart of Fortitude Valley.Police check acknowledgementPlease note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.Apply nowJoin Rydges Fortitude Valley and become an EVT experience creator, opportunity taker, the ultimate Daymaker.Join and make a positive impact on our people, communities, and environment every day.Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don't wait! We can't wait to see the places your career will go with EVT.When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.