RMC Operation Performance Manager

Responsible for the monitoring and reporting on the operational performance of the Roads Management Centre (RMC) and Tunnels Control Centres and for leading the analysis and preparation of operational improvement strategies.

Manage the monthly performance reporting of the RMC and Tunnels Operations and the ad-hoc reporting required to support major incidents and special events.

Key responsibilities include:

• Close management of the subcontractors that are providing the SCATS and traffic engineering support for RMC and Tunnels to ensure on-road performance is optimized and aligned with the performance measures being implemented for corridor performance and incident management
• Produce the monthly traffic operations related performance reports for RMC and Tunnels operations ensuring the deadlines and quality standards are met
• Prepare ad-hoc major incident and special event reporting and lead the lessons learned and best practice assessments for such reports
• Lead the data and process analysis activities to develop and deliver a traffic engineering improvements plan that details SCATS traffic signal management improvements and incident and event management improvements
• Deliver the analysis and response to any customer complaints relating to Traffic Signal timing and performance, ensuring responses and actions are performed within the Service Level Agreement (SLA) timings. Lead the root cause analysis of traffic signal and corridor performance related complaints
• Support special event coordination with key stakeholders such as Ministry of Interior, Supreme Committee for Delivery and Legacy and the Ministry of Transport
• Deliver the traffic response plan preparation for special events and the necessary configuration of the traffic management systems to support the response plans.
• Analyze the configuration and effectiveness of existing traffic management response plans and develop and deliver a program of improvements, delivering traffic simulation modelling, data analysis and traffic engineering activities accordingly

Required :

• Bachelor's degree in Transportation Planning, Computer Science or similar
• Minimum of 10 years’ experience in the Transportation Planning and Management space with a proven track record in delivering traffic modelling and traffic engineering analysis studies and reports, ideally in the Middle East region
• Expertise with Traffic Modelling systems and Data Analysis tools.
• Experience in leading traffic optimization studies and major event traffic management planning
• Experience with delivering management level reporting and meeting contractual deadlines
• Proven ability to manage cross-functional teams (internal and subcontractors) and communicate traffic planning and management concepts to non-technical stakeholders.
• Expertise with Business Intelligence tools and scripts to perform detailed data analysis.
• Exceptional problem-solving skills with an analytical mindset.
• Excellent communication skills, with the ability to articulate technical concepts to diverse audiences.
• Strong leadership abilities, with a focus on building and nurturing high-performing teams.

Preferred:

• Experience with leading root cause traffic analysis studies and implementing results
• A proactive and adaptable approach to managing change in a fast-paced environment.
• Commitment to fostering an inclusive and diverse workplace culture.