Risk Manager

Risk Manager

Knoxville, TN and Gatlinburg, TN | Full-Time, Exempt | Reports to VP of Finance

Position Summary

Revel Group is seeking an experienced Risk Manager to oversee the company’s commercial insurance administration, claims management, exposure reporting, audits, and day-to-day risk management activities across multiple entities, operating locations, attractions, hospitality operations, and properties.

This role will serve as a key point of contact for insurance carriers, brokers, third-party administrators, and internal stakeholders. The Risk Manager will partner closely with Finance, Operations, HR, Safety, Legal, and other leaders to maintain accurate insurance programs, manage claims effectively, identify risk exposures, support loss prevention efforts, and ensure insurance-related compliance across the organization.

Key Responsibilities

• Manage the day-to-day administration of Revel Group’s commercial insurance programs, including General Liability, Property, Auto, Workers’ Compensation, Umbrella/Excess, EPLI, Cyber, and other applicable lines.

• Coordinate annual insurance renewals, including gathering exposure information, preparing renewal submissions, reviewing quotes and coverage options, and coordinating deliverables with brokers and carriers.

• Prepare and maintain accurate renewal submissions, loss runs, exposure data, operational information, and supporting documentation.

• Review insurance policies, endorsements, certificates, limits, deductibles, retentions, exclusions, and other coverage information and escalate significant issues or recommendations to Finance leadership.

• Manage the day-to-day claims process, including timely reporting, documentation, adjuster/TPA communication, claim tracking, follow-up, escalation, and closure.

• Monitor open claims and loss trends and work with Operations, HR, Safety, and other departments to identify opportunities to reduce frequency and severity.

• Maintain accurate insurance records, including policies, endorsements, certificates, schedules, vehicle and property information, renewal dates, and other program documentation.

• Coordinate insurance audits, including Workers’ Compensation and liability audits, and ensure payroll, classifications, revenue, property, vehicle, and subcontractor exposure information is accurate and submitted timely.

• Partner with Finance on insurance premiums, allocations, reconciliations, budgeting, and insurance-related reporting.

• Assist with identifying insurance coverage gaps, risk exposures, and opportunities to strengthen risk controls and reduce the company’s total cost of risk.

• Develop and maintain reporting related to policies, renewals, claims, exposures, insurance costs, and key risk issues.

• Support risk assessments and loss-prevention initiatives across Revel Group properties and operations.

• Maintain insurance compliance requirements and provide certificates of insurance and other documentation to internal and external stakeholders as needed.

• Serve as a resource to managers and department leaders regarding insurance, claims, risk management, and related processes.

• Support special projects related to risk management, insurance, safety, compliance, and organizational growth.