RGXC NORDIC | Outdoor Operations Manager

Royal Gorge Cross Country, Sugar Bowl’s Nordic ski area, is seeking an enthusiastic and energetic Nordic Outdoor Operations Supervisor for the upcoming winter season! This is a great starting point for building a career in Nordic ski area operations - you’ll gain hands-on experience leading ski school and ski patrol operations, assisting with our on-snow events and races, and ensuring our groomed surfaces are in top shape. This entry-level leadership role will be the backbone of our outdoor operation and has overall responsibility for the day-to-day management of staff, the successful execution of all ski school programming, and the smooth operation of our rental shop. This role is guest-facing and requires advanced knowledge of Nordic skiing and racing.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

· Able to perform each essential duty of this role successfully and safely

· A skilled Nordic/XC ski instructor with experience managing ski school and/or rental shop operations or the strong desire to learn.

· PSIA/ Level I or USSS L100 certification preferred, or willingness to obtain certification early in the season

· Skilled at communicating information, instructions, and commands to clients in a clear and friendly fashion

· Open to learning new skills and supporting other departments as needed - a versatile, team-first mindset

· Comfortable speaking effectively in front of groups of students

· Capable of working in harsh High Sierra weather conditions

· Full-time availability from December – March including all weekends and holidays

What You’ll do:

· Maintain a thorough knowledge of all ski school products including tickets, rentals, lessons, pricing, ski team, clinics, and events.

· Act as the knowledge-level expert for all ski school products and services.

· Supervise our ski patrol, ski school and rental staff including scheduling, timekeeping, training, and recruitment

· Conduct or assign trail maintenance activities as needed

· Interact daily with our grooming team to ensure the best possible groomed surface

· Maintain proper staffing levels to meet business objectives and labor budget goals

· Promotes cross-country ski area by coordinating group sales, kids and school programs.

· Assist with events and races

· Act as a Patroller on duty for scheduled shifts and as needed.

· Provide excellent customer service to guests, employees, and business partners

· Teach adult and children ski classes in cross-country techniques

· Assist in the rental room, outfitting customers with equipment

· Maintain current knowledge of teaching and skiing techniques

· Assist ski school students with proper ski equipment use and technique

· Help at POS locations with customer rental and retail questions as needed

· Assist with snow removal in winter months, including shoveling and clearing walkways, equipment, and other areas as necessary

· Assist with checking season pass holders

· Cross-train and lend a hand in other departments as needed, building a broader understanding of resort operations

Physical Requirements:

· Comfortable standing, skiing, and demonstrating technique for extended periods during a full shift

· Capable of working outdoors in harsh, cold High Sierra winter weather conditions

· Solid skiing ability sufficient to teach and demonstrate technique safely to beginner and intermediate students

· Able to perform trail maintenance tasks, including limbing, brush cutting, and light equipment handling

· Able to shovel and clear snow, including heavy, wet snow, as needed

· Sufficient visual and auditory acuity to monitor student safety and communicate clearly across varied terrain

Winter Benefits:

· Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service

· Paid sick time

· Employee Assistance Program (EAP)

· Professional development opportunities

· Free ski and tubing passes for employees

· Free ski passes for dependents

· 50% off food at our restaurants

· Free group ski and snowboard lessons for employees

· Employee discounted lift tickets for family and friends

· Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations

· Hotel discounts

· Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.