What You Can Expect
In this role, you will be the operational backbone of Zoom's go-to-market engine, owning the systems, data, processes, and reporting that keep our revenue teams running with clarity and speed. You will partner closely with sales, SDR, AM, and CS leadership to set quarterly priorities and translate cross-functional decisions into airtight rules of engagement. Day to day, you will run pipeline and forecast cadences, maintain the integrity of our GTM data model, and build the signal-driven programs that turn product and customer insights into pipeline. You will report to the Head of Revenue Operations and have real scope to grow the function over time.
About the Team
The Revenue Operations team at Zoom sits at the intersection of data, systems, and go-to-market strategy, giving our CRO and revenue leaders the operational clarity they need to grow with confidence. We partner across sales, marketing, and customer success to build the processes, tooling, and reporting that keep every handoff clean and every pipeline review grounded in fact. We are a small, hands-on team with a broad mandate and a real appetite for building things that scale.
Responsibilities
- Own the GTM tech stack end to end, including Salesforce configuration, automation, integrations, license management, and vendor evaluations.
- Build and maintain the GTM data model across CRM, marketing automation, sales engagement, billing, and product analytics, keeping it clean enough to power account-based and signal-based programs.
- Run weekly pipeline reviews and monthly and quarterly forecast readouts covering new business and expansion, and produce executive-level reporting for the CRO and Head of Revenue Operations.
- Design and enforce rules of engagement for inbound and outbound ownership, prospecting into large account hierarchies, and cross-team handoffs between SDRs, AEs, AMs, and CSMs.
- Build lead routing, territory logic, and account hierarchy frameworks with a focus on speed to lead.
- Partner with AM and CS teams to design signal-driven expansion programs powered by product and customer data, then automate them once proven.
- Collaborate with sales, SDR, AM, and CS leadership to set quarterly priorities and drive the cross-functional projects that follow.
- Triage the day-to-day RevOps request queue while maintaining progress on a longer-term roadmap.
- Help the revenue organization extract real value from AI tools, from enablement and training to building new workflows.
What We're Looking For
- 6+ years in revenue operations or sales operations at B2B SaaS companies, including at least 2 years owning the function or a significant part of it, ideally from an early or founding RevOps hire stage.
- Deep Salesforce expertise, including Flows, data model changes, integrations, and full admin seat ownership, not just ticket-based requests.
- Hands-on experience with a full GTM stack: sales engagement (Salesloft, Outreach, or similar), scheduling and routing (ChiliPiper or similar), data providers (ZoomInfo, Apollo, or similar), and marketing automation (HubSpot, Marketo, or similar).
- Demonstrated ability to run pipeline and forecast cadences and produce board-level reporting for a CRO or CEO.
- Experience designing lead routing and cross-team rules of engagement across multiple GTM functions, with comfort navigating the complexity that comes with it.
- Ability to pull and shape data independently using SQL or a BI tool such as Mode, Looker, or Equals.
- Clear communicator at every level, from individual reps to the executive team, with the confidence to push back and explain why.
Salary Range or On Target Earnings:
Minimum:
$97,600.00
Maximum:
$225,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
09/10/26
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
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