Revenue Operations Analyst - Customer Experience & Partner Operations

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

The mission -

Build the operating backbone for Customer Experience and Partnerships by ensuring our processes, systems, and data work together seamlessly. You’ll own the instrumentation of key workflows in HubSpot, establish reliable metrics and reporting, maintain operational hygiene, and turn GTM data into clear insights for the teams making decisions. The goal is simple: make CS and Partnerships easier to operate, easier to measure, and easier to scale.

• Own the Customer Success Operations including CX process instrumentation and CRM hygiene on Hubspot

• Documentation of CX processes, workflows and process adherence

• Owning of key metrics definition and periodic (Weekly, monthly, quarterly) reporting including renewal, retention, upsells, GDR, NDR, Logo retention

• Own the Partnership Operations including Partnership process instrumentation and CRM hygiene on Hubspot

• Documentation of Partnership processes, workflows and process adherence

• Build and maintain partner pipeline and program reporting

• Support recurring GTM operations requests across both CS and Partnerships including variable pay calculations, adhoc data requests

• 3-5 years of experience in Revenue Operations preferably in Customer Success and/or Partnership Operations

• Hands-on experience with Hubspot including building workflows, properties, reports and dashboards

• Working fluency in SaaS metrics - ARR, MRR, GDR, NDR, Churn, Partner sourced and Partner influenced ARR

• Demonstrated experience in maintaining data hygiene and catching errors / process deviances

• Ability to learn new AI tools, technologies and processes

• Strong attention to detail and ability to collaborate effectively with various stakeholders