Revenue Management Expert (Customer Success Specialist)

We are Kuona (kuona.ai), an AI technology company that empowers consumer products and retailers to live up to their revenue goals and empowers our clients to maximize their sales and profitability through the dynamic optimization of prices, promotions, and inventories. Our AI-powered platform helps top brands like Coca-Cola and Oxxo maximize their profits and optimize inventories. We are looking for people who are world-class, curious, innovative, bright, and work to be better every single day!

This function is a Revenue Management Expert (Customer Success Specialist) responsible for accurately processing the correct use of the SaaS tool, defining, developing, and helping to implement Revenue Management strategies. Analysis, interpretation, and actions related to product pricing, promotional pricing, understanding of shoppers and clients by segment, and product performance tracking in the channel. Additionally, this role is responsible for defining & updating the Revenue strategy framework & promo guidelines to maximize trade investment effectiveness in emergent channels. This position will be the main point of contact with our client's team to ensure effective and efficient communication, collect and evaluate data from them, and generate relevant information for our customers.

• This is a Hybrid role, the candidate will need to work on-site a few days per week.

• Can only consider candidates in Mexico City.

• MUST be business fluent in English

Key Responsibilities:

• Deliver value in terms of insights, excellent service, and recommendations to guarantee business success agenda.

• Serves customers by identifying their needs and matching them with our portfolio.

• Development and management of econometric forecasting models and time series for the anticipation of strategic decision-making regarding pricing strategies.

• Aids in sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.

• Manage the detection, communication, and assurance of the capitalization of opportunities in price strategies by product, market, and region.

• Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives.

• Ensure continuous platform optimization and implementation to contribute a better understanding of opportunities in revenue management.

Requirements:

• BA/BS University degree in Economics, Finance, and Actuary.

• Excellent use and understanding of Microsoft Excel

• 6 months+ of experience applying mathematical models

• Knowledge of analysis models for large quantities of data

• 4+ years of experience with pricing strategy, channel pricing, price metrics, and elasticity analysis.

• Analytical and Problem-Solving skills

• Excellent presentation and communication skills

• Teamwork and Leadership skills

• MUST be business fluent in English and Portuguese

• 1 years+ working in a fast-moving consumer goods industry

• 1 year+ of experience in a Pricing or Revenue role

Your experience with Kuona:

• Creativity: We like that all team members can propose and create new features

• Opportunities to learn: We offer all our employees a wide opportunity to learn things that you probably wouldn't be exposed to in a corporate environment.

• High Impact: You will be involved in the growth and evolution of the company, and all your contributions will be of high impact on the overall results.

• We value our culture: We are fully committed to prioritizing great results for our clients and an amazing employee experience for our people.

Our process:

This is our basic process, we may add or remove steps based on the information that we gather during the process.

• Introductory screening call with someone from our recruiting team.

• Interview loop with additional team members, with the following panel:

  • Technical interview for the role

  • Industry knowledge and management experience

  • Culture fit and behavioral interview with our CEO

• Reference Checks

• Successful candidates will subsequently be made an offer.

Kuona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.