Retention Officer-HOUSING FINANCE-Sales
Kotak Mahindra Bank · Bangalore, Karnataka, India ·
- Work mode
- Onsite
- Category
- Sales
Job Description:
- Understand customer concerns and provide tailored solutions to retain them.
- Engage with customers intending to close or transfer their home loans.
- Maintain detailed records of customer interactions and retention efforts.
- Monitor and report on retention metrics and customer feedback.
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Ensure compliance with bank policies and regulatory guidelines.
Job Requirement:
- Understand customer concerns and provide tailored solutions to retain them.
- Engage with customers intending to close or transfer their home loans.
- Maintain detailed records of customer interactions and retention efforts.
- Monitor and report on retention metrics and customer feedback.
- Ensure compliance with bank policies and regulatory guidelines.