Retail Operations Manager

Retail Operations Manager
Xinyuan Pain Treatment Pte. Ltd.

Work Location:
735 Pasir Ris St 72, #01-350, Singapore 510735

About the Role
We are looking for an organised, customer-focused Retail Operations Manager to coordinate the daily operations of our wellness outlet. This role covers customer service, staff scheduling, inventory control, promotional activities and operational reporting.

Key Responsibilities
• Coordinate daily outlet operations, including opening, closing and shift handovers.
• Prepare staff rosters and coordinate service appointments to support efficient operations.
• Handle customer enquiries, bookings, feedback and complaints professionally.
• Monitor stock levels, conduct inventory checks and coordinate replenishment with suppliers.
• Maintain accurate sales, inventory and operational records.
• Assist with planning and implementing outlet promotions.
• Review service quality and operating results, and recommend improvements.
• Implement company procedures and escalate issues requiring management approval.

Requirements
• Good organisational, communication and customer service skills.
• Ability to coordinate staff schedules and manage multiple operational tasks.
• Basic proficiency in spreadsheets, appointment booking systems and customer management software.
• A responsible approach to record keeping and handling customer information.
• Relevant experience in retail, wellness, beauty or service operations is preferred.
• Willingness to learn company systems and procedures.

How to Apply
Please apply through this platform with your resume, relevant experience and availability.