Retail Host / GEM Coordinator

Operational Ownership

In this role, I will assume full responsibility for the efficient operation of Retail area and retail tasks to provide exceptional products/merchandize and services within brand operating standards.

I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained in line with brand and statutory requirements.

All activities within the department will be carried out ethically, honestly and within the parameters of local law.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback, using guest name whenever possible. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests

I will perform the following relevant tasks for this role:

· Check and assist with the setup of daily operations of the retail area according to Six Senses standards.

· Ensure the cleanliness and hygiene of the retail area.

· Ensure retail is offered appropriately to the guests.

· Prepare guest bills.

· Answer the telephone and email communications.

· Provide prompt, courteous and accurate service to guests at all times.

· Maintain the equipment use in safe and working conditions.

· Fill in documents / controls / reports for duty

· Responsible for gift shop store and inventory on a monthly basis.

· Prepare sales summary on daily and monthly basis.

· Keep up with trends and suggest to Director of Rooms possible local natural brands or products.

· Itemize every item in the gift shop with suppliers’ name and code for easy reordering and updating.

· Create promotions and upsell products

· Achieve individual and group targets in sales as required, as well as promoting the upselling of retail products, packages and special promotions.

· Ensure Sell by date in products are monitored and any issue brought up to supervisor.

· Be familiar with room amenities, layout, rate structure and outlets (e.g. Operation hours, menu, promotions, prices, etc.) Facilities and services offered in the hotel/resorts.

· Responsible for weekly redecoration.

· Attend meetings and training as required by supervisors.

· Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

· Strictly adhere to LQA standards and guest comments.

· Perform any additional tasks given to me by supervisor/management.

· Support the Guest Experience Maker coordinator by taking internal and external call on a as on and when needed basis

Skills and Experience

To execute the position of Retail host, I confirm that I have the required qualifications and at least two years’ experience in a similar or greater role.

I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am familiar with Micros and other POS systems. I keep myself updated with the latest trends in retail, fashion and Visual Merchandising. I am familiar with both male and female sizes in international standards and also familiar with various material, equipment and accessories for sale in the retail area.

I have an excellent command of written and spoken English and some knowledge of the local language and customs. I will maintain a thorough understanding of Six Senses in terms