Restoration Project Manager - Large Loss

Welcome to Merit Restorations.

We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve.

At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team, aligned in mission, values, and execution.

Why we exist. We exist for two families. The families we serve and the families inside this company. When we work together and serve our clients at the highest level, both families win.

Working directly for the Branch Manager, the Large Loss Project Manager is primarily responsible for estimating and managing construction jobs valued at $50,000–$1 million+, managing deadlines, progress, and quality on multiple projects simultaneously.

The Large Loss Project Manager works from a scope prepared by a Merit Estimator to plan and execute the construction of residential and commercial structures, revising as appropriate to meet changing needs within timeline and budget. This person identifies and manages resources, provides detailed quality control through frequent site visits, and works closely with insureds and interested parties to ensure satisfaction and minimize Merit's exposure to risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Core duties and responsibilities include the following. Other duties may be assigned.

Project Planning & Execution

• Works from a scope as prepared by a Merit Estimator, plans and executes the construction of residential and commercial structures.
• Revises as appropriate to meet changing needs within timeline and budget.
• Oversee projects as they are being carried out to make sure that the work is done according to the outlined specifications, and that they also conform to the work project timetable.
• Meets project deadlines on multiple projects simultaneously.
• Identifies and manages resources and assigns as necessary.

Quality Control & Compliance

• Provides detailed quality control via frequent project site visits.
• Reviews and inspects product on regular basis to ensure standards are being met.
• Understands, interprets and relays building plans.
• Manages inspections process to ensure compliance with local/national codes and other building details.
• Minimizes Merit's exposure to risk on projects.

Financial & Contract Management

• Manages budgets and tracks project expenses.
• Ensure each project achieves a minimum gross profit margin as determined by company standards.
• Responsible for invoicing and collection of funds as per contract.
• Prepare construction contracts.

Estimating & Documentation

• Visit new job property and document the full scope of repairs while onsite.
• Interface with clients and Insurance Adjusters throughout the estimating phase.
• Builds/develops relationships with adjusters and insurance carriers.

Business Operations & Process Improvement

• Develop, manage, and improve business infrastructure and operations built around industry best practices to enhance efficiency, specifically around on-site production and performance.
• Oversee procedures and processes for efficiency and thoughtfully implement recommendations to develop and improve them.

Client Management

• Work closely with insured and interested parties.
• Manages day to day client interaction.
• Set and manage client expectations.
• Communicate effectively with client to identify needs and evaluate solutions.
• Resolve or escalate issues in a timely fashion.
• Communicate difficult/sensitive information tactfully.
• Calls or meets customer to ensure satisfaction and collects payment for work completed.
• Seek alliances to improve performance.

Requirements

• Three years Insurance Restoration experience preferred; commercial a plus.
• Experience in construction, painting and other related restoration services is a plus but not required.
• In-depth understanding of the company and its position in the industry.
• Knowledgeable of and ability to read and interpret plans and specifications.
• Good subcontractor bid solicitation skills.
• Working knowledge of various computer programs (experience with Xactimate is preferred but not required); proficient computer skills in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Excellent analytical and problem-solving skills.
• Excellent analytical and time-management skills with good interpersonal skills and communication with all stakeholders.
• Able to make professional decisions in a fast-paced environment and own the results.
• Capable in both a leadership and team-player role.
• Confident to speak candidly, assume roles and tasks, and then report back on what happened as well as its impact.

Benefits

• Company Vehicle with Fuel Card

• 401(k) match up to 4%
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Flexible PTO