Restaurant Captain (Customer Service & Floor Leader) at Jewel Changi

• Location: Jewel Changi Airport
• Employment Type: Permanent / Full‑time
• Work arrangement: 6 day week (10 to 11 hours per shift with 1 to 2 hours break)
• Gross Salary Range: SGD 3,000 to 3,500
• Salary will be commensurate with relevant experiences, qualifications, and suitability for the role

About the company

Since1986, Tian Tian Hainanese Chicken Rice has served Singapore’s most iconic heritage dish. From our award-winning hawker roots to our Michelin-recognized flagship expansion. Join us for a great career growth, a positive team to support the daily operations of first premium mall outlet at Jewel Changi.

Role Summary

As a Restaurant Captain, you will be a senior service staff member responsible for leading the service crew on the floor and ensuring excellent guest experiences. You will play a key role in managing queues, seating arrangements, order taking and service flow while guiding junior team members during busy periods.

Responsibilities:

· Lead service crew during daily operations

· Manage customer queues and seating arrangements

· Guide customers with QR code ordering and take customer orders using tablets / POS system

· Ensure prompt and attentive service through out the dining experience

· Guide and support service crew members on the floor

· Maintain cleanliness and presentation of dining areas

· Promote menu items and recommend signature dishes

· Ensure tables are cleared and reset efficiently

· Monitor guest satisfaction and address minor concerns

· Maintain food hygiene and safety standards

Requirements:

· Minimum 2 years of as a Senior Service Crew or Captain in a high-volume F&B environment

· Able to lead junior crew members and part-timers during shifts

· Positive attitude and team-player mindset

· Comfortable working in a fast-paced environment

· Food Safety Course Level 1 (WSQ)

· Energetic, resilient, and thrives in a fast-paced, high-pressure working environment

· Strong customer service mindset with a warm and approachable personality

Salary & Benefits

· Transport allowance

· Uniform provided

· Insurance and Medical Benefits

· Staff meals