Resort Host Supervisor

Company description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job description

Role overview

As a Resort Host Supervisor at Banyan Tree Dubai, you will oversee the daily operations of the front office team, ensuring seamless guest arrival, departure, and in-stay experiences. You will lead and support Resort Hosts, maintain service excellence, and ensure all guest interactions reflect the luxury, personalised, and intuitive service standards of Banyan Tree.

You will act as a key operational leader on shift, ensuring efficiency, consistency, and exceptional guest satisfaction.

Key responsibilities

Front office operations & supervision

• Supervise daily front office operations including check-in, check-out, and guest services.
• Ensure smooth shift handovers and operational continuity.
• Monitor room allocations in coordination with Housekeeping and Reservations.
• Ensure accuracy of billing, cash handling, and system updates.

Team leadership & development

• Lead, guide, and support Resort Hosts during daily operations.
• Conduct shift briefings and ensure clear communication of priorities.
• Provide on-the-job coaching and feedback to improve service delivery.
• Support training and onboarding of new team members.
• Monitor grooming, discipline, and adherence to SOPs.

Guest experience & relations

• Ensure all guests receive a seamless and personalised arrival and departure experience.
• Handle guest feedback, concerns, and complaints professionally and effectively.
• Support VIP arrivals, special requests, and high-profile guest handling.
• Ensure guest needs are anticipated and exceeded wherever possible.

Coordination & communication

• Liaise closely with Housekeeping, Concierge, and F&B teams to ensure smooth operations.
• Communicate guest preferences and operational updates effectively across departments.
• Support efficient flow during peak periods and high occupancy situations.

Service excellence

• Maintain and uphold Banyan Tree luxury service standards at all times.
• Ensure consistency in guest interactions and operational delivery.
• Lead by example in professionalism, attitude, and guest engagement.

Administration & reporting

• Support daily front office reporting, audits, and shift handovers.
• Ensure accurate data entry and compliance with PMS systems.
• Assist with scheduling inputs and operational planning where required.

Health, safety & compliance

• Ensure compliance with all front office procedures and brand SOPs.
• Maintain guest data confidentiality and payment security standards.
• Follow all safety, security, and emergency procedures.

Qualifications

Qualifications & experience

• Minimum 2–3 years’ experience in front office operations in a luxury hotel or resort.
• Previous supervisory experience preferred.
• Strong knowledge of front office procedures and guest service standards.
• Experience with PMS systems (Opera or similar) required.
• Excellent spoken English; additional languages are an advantage.

Competencies

• Strong leadership and team management skills
• Guest-centric and service-driven mindset
• Excellent communication and interpersonal skills
• Ability to remain calm under pressure
• Strong organisational and multitasking ability
• Problem-solving and decision-making capability
• Attention to detail and operational discipline
• Professionalism and integrity

Additional information

Why join us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.