Resort Host

Role Overview

As a Resort Host at Banyan Tree Dubai, you are the first point of contact for our guests and play a key role in shaping their overall experience. You will provide a warm, seamless, and personalised arrival and departure experience, ensuring all guest interactions reflect the elegance, calm, and intuitive service standards of the Banyan Tree brand.

You will handle check-in, check-out, guest enquiries, and support the smooth running of front office operations with professionalism and attention to detail.

Key Responsibilities

Guest Arrival & Departure

• Welcome guests warmly upon arrival and ensure a smooth check-in experience.
• Process check-ins and check-outs accurately using the hotel PMS system.
• Escort or direct guests to rooms/resort areas where required.
• Ensure all departure formalities are handled efficiently and professionally.

Guest Experience & Relations

• Act as a key point of contact for guest enquiries and requests.
• Provide personalised information about resort facilities, services, and local area.
• Handle guest feedback and complaints with professionalism and care, escalating where necessary.
• Anticipate guest needs to enhance the overall stay experience.

Front Office Operations

• Manage room allocations in coordination with Housekeeping and Reservations.
• Ensure accurate and up-to-date guest records in the system.
• Handle cash, billing, and payment transactions accurately.
• Support daily front office reporting and handovers.

Communication & Coordination

• Coordinate with Housekeeping, Concierge, and F&B teams to ensure seamless guest service.
• Communicate guest preferences, special requests, and VIP requirements effectively.
• Support smooth flow of operations during peak check-in/check-out periods.

Service Excellence

• Deliver service that reflects Banyan Tree’s luxury and personalised hospitality standards.
• Maintain a calm, polished, and professional presence at all times.
• Ensure consistency in service delivery across all guest touchpoints.

Health, Safety & Compliance

• Follow all front office procedures, safety protocols, and data privacy standards.
• Ensure proper handling of guest information and payments.
• Comply with all brand and operational SOPs.

Qualifications & Experience

• Previous experience as a Receptionist, Front Desk Agent, or Guest Service Agent in a luxury hotel or resort preferred.
• Strong knowledge of front office operations and guest service standards.
• Experience with hotel PMS systems (Opera or similar) is an advantage.
• Excellent spoken English; additional languages are beneficial.

Competencies

• Strong guest-centric mindset
• Excellent communication and interpersonal skills
• Professional presentation and grooming
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Calm and composed under pressure
• Problem-solving and decision-making ability
• Team collaboration

Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.