Residential Mortgage Product Manager
Phoebus Software · Solihull ·
- Work mode
- Hybrid
- Category
- Product
About Phoebus
Phoebus Software Ltd (PSL) is a market-leading provider of innovative, flexible solutions for financial services organisations. With decades of experience and a reputation for being relentlessly client-focused, we pride ourselves on delivering exceptional technology that powers real results.
We're now looking for an inspiring leader to shape the future of our product suite—ensuring our solutions stay ahead of the market, continue to meet real customer needs, and deliver strong commercial performance.
Why Join Phoebus?
At Phoebus, people genuinely come first. We’re proud to have been recognised as the 16th Best Technology Company to Work For in the UK as well as one of the Top 50 UK Midsized Companies. These acknowledgements remain meaningful to us, as they were driven by the commitment and feedback of our colleagues.
From our ambitious growth plans and modern tech stack to our culture of support, innovation, and well-being, PSL offers an environment where you can thrive, make an impact, and build a career you’re excited about.
Work-Life Balance & Hybrid Working
We know that great work happens when life is in balance. That’s why we offer a hybrid working model designed to give you both flexibility and connection. Our contemporary Solihull office sits right in the heart of the town, just steps away from Touchwood Shopping Centre’s shops, cafés, and restaurants—perfect for lunch breaks or post-work plans. We offer parking and we’re only a short walk from the train station, making commuting easy and stress-free.
Mission:As Product Manager your mission is to own the commercial performance and strategic direction of the Residential Mortgages domain. You're not here to only manage a backlog or coordinate delivery, but to ensure this product grows, performs, and evolves in a way that creates measurable value for Phoebus and for the clients who depend on it.
You'll define what the product domain needs to become, translate that into a roadmap that connects directly to business imperatives and product initiatives, and hold yourself accountable to the outcomes, not just the outputs.Responsibilities:Commercial Ownership
- Own the commercial performance of the Residential Mortgages domain; tracking KPIs, understanding client value, and being accountable for whether the domain is moving the right business outcomes in the right direction.
- Monitor and report on domain health at a monthly cadence, surfacing risks and opportunities before they become problems.
- Understand the competitive and regulatory landscape well enough to inform where the domain needs to go next.
- Define and maintain the Residential Mortgages product roadmap, connecting every initiative to a defined business imperative.
- Prioritise ruthlessly – making clear, well-reasoned & data informed decisions about what gets built, when, and why.
- Bring roadmap proposals to the Product Steering Committee for ratification, with clear supporting rationale of the recommendation presented and details of the options considered.
- Identify product gaps - where client needs aren't being met by the core product or configurable features and advocate for their resolution through the right channels.
- Lead discovery for your domain understanding client & prospects workflows, pain points, and unmet needs through research and direct client engagement.
- Define problems clearly before solutions, write crisp, outcome-focused initiative briefs that engineering and design can work from.
- Collaborate with the UI redesign programme to ensure Residential Mortgages workflows are well-represented in delivering an intuitive user experience.
- Work closely with engineering to ensure initiatives are well-understood, properly scoped, and delivered to the standard required.
- Maintain Jira as a live, accurate reflection of the domain's work. Connect epics and stories to initiatives and ensure priorities are clearly communicated.
- Be the internal authority on the Residential Mortgages domain, able to speak to its commercial performance, its roadmap, and its strategic direction with confidence.
- Build strong working relationships with Client Management to ensure client commitments are made within scope and surfaced through the right governance.
- Represent the domain clearly in cross-functional forums, the Product Steering Committee, and client-facing conversations where appropriate.
- Proven experience in a product management role in mortgages - you know what good PM practice looks like and you practise it.
- Commercial instinct – you think about value, not just features. You can articulate why something matters to the business, not just what it does.
- Strong prioritisation skills – you make hard calls, explain your reasoning, and don't let the backlog run you.
- Structured problem-solving – you define problems before jumping to solutions, and you use data and evidence to support your thinking.
- Collaborative by default, direct when needed – you work well with engineering, design, and commercial teams without losing your point of view.
- Proficiency with product management tooling – Jira is non-negotiable for Phoebus operationally right now. Confluence is expected, and you're comfortable working in a maturing agile environment.
- Experience in financial services, lending, or mortgage servicing. You don't need to be a technical expert, but you need to be able to learn the domain quickly and credibly.
- Familiarity with regulated environments. You understand the difference between building for one and building for many.
- Comfort with ambiguity. This is a domain and a function that is still maturing. You will need to create structure where it doesn't yet exist.
Relationships
As a Product Manager you will report into the Head of Product Management.
You will work closely with:
External
- Customer stakeholders
- 3rd party suppliers
- Industry experts
- ELT members
- Engineering
- Client Account Executives
- Delivery teams
- Design
- Architecture teams
- Operations
You'll be given a domain, a direction, and the authority to make it s omething worth being proud of. If this sounds like the kind of work you want to do, we'd like to hear from you.
Phoebus Benefits Package
🏥 Private Health care scheme including dental, optical, and mental health cover
💪🏼 Wellbeing Choice - £350.00 per annum paid towards wellbeing activities of your choice
🙂 Life assurance scheme at 4x salary
💟 24/7 Employee Assistance Programme
💻 Flexible hybrid working
💰 Contributory Pension Scheme with Scottish Widows
🏝 33 days Holiday, including 8 bank holidays (5 of which are flexible bank holidays) & Holiday purchase scheme up to 5 days.
💰 Discretionary annual salary review & bonus
🚗 Electric car salary sacrifice scheme
🎂 Events & gifts to celebrate Long Service. Birthdays, Quarterly company-paid team meals and regular social events.
Our Phoebus Values
At Phoebus we are driven by our purpose and values, building our team with the right people is fundamental to our business & culture. Our DONE values are made up of the following and we strive to live our values daily when working with colleagues and clients. Dedicated, Open, No Nonsense, Excellence
Equality, Diversity and Inclusion
At Phoebus Software Ltd, we believe our success is driven by our people. We’re committed to building a diverse, inclusive workplace where everyone feels valued and has the opportunity to thrive. By attracting and supporting a wide range of talent, we strengthen our performance, innovation, and impact.
If you’re ready to be part of something special, we’d love to hear from you!
***THIS ROLE IS HYBRID THERE IS A REQUIREMENT TO COME INTO THE SOLIHULL OFFICE (B913DL) ONCE A WEEK**
**** YOU NEED TO HAVE THE FULL RIGHT TO WORK IN THE UK FOR THIS ROLE****