Renovation Field Support Engineer

Date Posted:

2026-07-21

Country:

United Arab Emirates

Location:

Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Job Description

Essential Responsibilities:

The following are the Essential responsibilities for this role, but not limited to it:

• Develop modernization configurations and technical proposals in accordance with company standards, safety codes, and customer requirements.
• Evaluate feasibility of modernization solutions considering existing equipment condition, shaft constraints, machine room limitations, and site-specific challenges.
• Review technical specifications, tender requirements, and consultant documentation to ensure compliance.
• Conduct comprehensive site surveys and issue detailed survey reports including technical findings, risks, and recommended solutions.
• Ensure complete technical handover of awarded projects to Project Management and Operations teams.
• Support field teams during installation by resolving technical issues and clarifying engineering requirements.
• Support value engineering initiatives to optimize project costs while maintaining safety and performance standards.
• Identify technical risks impacting project costs, delivery timelines, and installation requirements.
• Coordinate with factories, engineering centers, procurement teams, and logistics functions to ensure accuracy of ordered materials.
• Ensure modernization solutions comply with local authority requirements, EN81, company engineering standards, and applicable elevator safety regulations.
• Identify site safety risks during surveys and provide mitigation recommendations.
• Accountable for the accuracy and completeness of technical surveys, modernization configurations, material requirements, and cost optimization to support the timely and successful delivery of material
• Coordinate and provide technical support for the sales and estimation teams

Basic Qualifications:

• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Candidate should be comfortable in a technical environment utilizing Microsoft based computer software
• Strong analytical and problem-solving skills

Critical Qualifications:

• Bachelor's degree in mechanical engineering, Electrical Engineering, Mechatronics Engineering, or related field.
• Ability to read and interpret engineering drawings, wiring diagrams, and technical specifications.
• Strong analytical and problem-solving skills.
• Valid UAE driving license
• Minimum 5 years of elevator industry experience in modernization, engineering, field operations, technical support, installation, or service
• Strong knowledge of elevator and escalator modernization products and applications
• Experience in site surveying, technical estimation, and solution development

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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