Renewal Sales Rep at Palo Alto Networks – Office - China - Shanghai | Jobyssey

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Manage all renewals and identify upsell opportunities in an assigned territory
Maintain a renewals notification cadence and document all customer communication
Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
Provide quotes to customers directly or via the Channel in a timely manner
Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
Clearly understand all product offerings, subscription, and renewal licensing models
Research and understand the technology installs across assigned account list and identify areas to expand your accounts
Document daily renewals activities in Salesforce, prepare accurate reports and forecasts, manage pipeline and perform other tasks necessary to drive renewals revenue, customer retention and expansion, and communicate activities to Renewals leadership

Qualifications

Can tie multiple products together into a cohesive platform story to enable effective upsell and cross sell (Zscaler, Crowdstrike, Splunk, Cisco, VMware, Salesforce, ServiceNow, Microsoft)
Knowledge of Renewals or Customer Success processes : Network Security, SaaS-based architectures, SASE, technology, Services and Ecosystems
Experience serving as Renewals customers' account manager and nurturing customer relationships across multiple functions (i.e. CSO, CIO, CEO, CFO)
Experience in complex Renewal Contract sales and the ability to coordinate different purchasing departments or stakeholders
Basic knowledge or thirst for knowledge or technical acumen in cybersecurity, cloud technology, and networking preferred

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

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