Renewal Manager
Meltwater · New Delhi, India ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Customer success
- Experience
- 3+ years
What We’re Looking For:
In this role, you'll play a vital part in our organization, with your primary focus being to secure on-time renewal revenue and secure revenue across our Indian portfolio. You will work closely with our extended account teams to maximize the value provided to the customer, ensuring our long-term partnership, while also owning the discipline that keeps renewals and payments on track across a broad client base spanning SMB, Mid-Market, and Enterprise. Meltwater offers an environment where you'll be surrounded by talented coworkers at the cutting edge of AI Martech, working across one of our most diverse account portfolios in the region.
What You’ll Do:
- Lead efforts to ensure on-time renewal revenue across your India portfolio, spanning SMB, Mid-Market, and Enterprise accounts, collaborating closely with our account teams.
- Own collections end-to-end on your book chasing overdue invoices, resolving billing disputes, and working with Finance/AR to keep outstanding balances current and DSO in check.
- Handle the hard conversations at volume. This portfolio involves customers weighing competitors, raising product or billing concerns, or facing payment delays you'll be the person having those conversations, calmly and commercially, week in and week out.
- Proactively cultivate relationships with customers, ensuring their awareness of our product offerings and adoption of their current package.
- Identify upcoming renewals and maintain accurate account and payment status data within the CRM system.
- Develop quotes, manage administrative tasks, and oversee the execution of renewal contracts.
- Flag payment risk and churn risk early, and build recovery plans before either becomes a surprise.
- Feed what you're hearing from customers competitor moves, product gaps, payment friction back to leadership to shape our approach to the market.
- Run an accurate forecast which identifies outlook, best case scenarios, and risk, including collections status as part of that picture
What You’ll Bring:
- A Bachelor's degree or higher is required for this role.
- 3+ years in sales, renewals, or customer success, ideally SaaS including experience retaining customers in competitive or at-risk situations.
- Direct experience with collections or accounts receivable follow-up comfortable owning difficult payment conversations, not just renewal conversations.
- Comfort managing a varied portfolio across SMB, Mid-Market, and Enterprise accounts, each with different stakeholders and different risk profiles.
- Exceptional organisational skills, emphasizing data accuracy and meticulous attention to detail.
- Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
- A proactive approach to identifying and flagging upcoming renewals, payment risk, and potential issues before they arise.
- Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers and customer success colleagues.
- Commercial acumen to spot risk early and ensure our services are evolving alongside our clients.
- Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information. Salesforce experience is preferred.
What We Offer:
- Enjoy flexible paid time off for enhanced work-life balance.
- Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage.
- Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: New Delhi
When You'll Join: As Per Offer Letter
About Meltwater
At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws