Remote Tech Customer Spt Analyst III

Are you passionate about delivering high-quality technical support and resolving complex issues across multiple platforms?

Do you thrive in a collaborative environment where you can continuously learn, improve systems, and make a meaningful impact for customers?

About the Role

The Technical Support Analyst provides advanced second-level technical support across multiple disciplines, ensuring high-quality service delivery and system reliability. The role involves resolving complex issues, supporting projects, and collaborating with cross-functional teams to deliver effective, customer-focused solutions.

Responsibilities

• Provide second-level technical support across multiple platforms and disciplines
• Respond to incidents and service requests with professionalism and urgency
• Deliver clear, concise, and timely updates to stakeholders on issue status and workload
• Identify and resolve project-related challenges to ensure smooth execution and successful completion
• Collaborate with cross-functional teams to meet project goals
• Follow security protocols for proper delegation of accounts and privileges
• Efficiently manage customer support cases in alignment with established support protocols and service standards
• Proactively seek opportunities to improve system operations, with a focus on automation and cost reduction

Requirements

• Strong analytical and troubleshooting skills
• Effective communication and interpersonal abilities
• Ability to work independently with minimal supervision
• Customer service orientation with a commitment to customer satisfaction
• 2–3 years of related experience in application support or customer-facing roles
• Proficiency in PC environments, including Windows OS, internet, and web browsers
• Able to work an overlap with UK/USA time zones
• Experience with SQL and DevTools
• Knowledge of databases and cloud technologies is advantageous

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.









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