Remittance Marketing Senior Executive

Roles and responsibilities

• Promote the Company’s remittance products and services to new and existing customers, while expanding and growing the Company’s remittance business volume through the effective implementation of marketing plans and strategies
• Establish continuous contact and strong relationship with customers, relevant parties and staff of remittance partners in line with marketing plans and strategies
• Handle customer enquiries, provide professional customer service, and build and maintain good relationships with customers while supporting business development initiatives
• Coordinate closely with the Operations team to facilitate the accurate and timely processing of remittance transactions
• Manage product/service mix, pricing and margins relevant to market competition and financial trends affecting the business
• Support daily account balance checks and reconciliation
• Ensure that customer onboarding, KYC/CDD checks, periodic reviews, and daily transactions are conducted in accordance with the Company’s compliance policies, procedures, and applicable regulatory guidelines
• Liaise with internal teams to resolve transaction, compliance, and customer-related matters
• Perform other ad hoc duties as assigned

Requirement

• Minimum Diploma qualification
• At least 5 years of relevant working experience in remittance, financial services, or a related industry will be an advantage.
• Proficient in spoken and written English and Chinese; ability to communicate in Malay is an advantage
• Proficient in Microsoft Office Word and Excel
• Cash handling experience is preferred
• Ability to build and maintain customer relationships and support business development activities.
• Pleasant personality, meticulous, honest, responsible, and a fast learner.
• Willing to work on weekends and public holidays when required.