Regional Operations Manager

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .

JOB DESCRIPTION SUMMARY

Supports, develops and executes the Company’s strategies related to property management operations by directing team members on the assigned portfolio of properties, and by implementing and continually improving the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance and people objectives.

JOB DESCRIPTION

Key Responsibilities:

• Promotes investor satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and responds quickly and with urgency to investment team/client/owner concerns, questions, issues, and requests.
• Reviews, analyses, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth.
• Ensures that the appearance and physical aspects of the properties meet the Company's and owner's established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Practices proper safety behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilising other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

Knowledge & Qualifications:

• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Strong proficiency in using property management software. Training will however be provided.
• A practical understanding of UK Health & Safety laws relating to buildings management or relevant qualification.

Experience & Skills:

• Experience in an operations leadership position within the multi-site property management or similar sector where service through teams, revenue and occupancy are key profit drivers.
• Strong commercial awareness and high level of capability and competence with financials.
• Highly regarded as a leader of people by direct reports.
• Demonstrates the application and use of broad business acumen to manage teams towards the achievement of measurable successful business objectives.
• Displays resilience and confidence with a true customer service ethos.
• Excellent communication skills and the ability to work with impact and influence.
• Experience of engaging and collaborating with multiple stakeholders across the business.
• A knowledge and understanding of change management with the ability to effectively implement it when required.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].