Regional Manager - Healthcare Emergency Management

DEPARTMENT: Healthcare Emergency Management

ROLE TYPE: Full-Time

JOB OVERVIEW:

The Regional Manager provides expert consultation and technical assistance for emergency preparedness planners in healthcare systems and healthcare facilities to improve their individual emergency response plans and enhance their ability to participate in regional planning and response. Healthcare facilities include hospitals, long-term care facilities, ambulatory surgical centers, Federally Qualified Health Centers, and other facilities the Pennsylvania Department of Health (PADOH) or Regional Coalition deems critical to emergency preparedness planning and response. The Regional Manager builds the assigned coalition through administrative leadership, management and support, facilitating business processes, required activity tracking, and reporting activities and serves as the liaison between PADOH staff and healthcare facilities and systems. The Regional Manager reports to PHMC’s Director of Healthcare Emergency Management.

RESPONSIBILITIES:

Emergency Planning, Operational, and Response Support

• Work directly with healthcare facility and system leadership to identify best practices for emergency preparedness planning and support individual and regional planning efforts of the healthcare facilities and systems.
• Work directly with healthcare facility and coalition leadership to establish goals and timelines to review or revise (or develop as needed) hazard vulnerability analyses, operational emergency preparedness and response plans, and enhanced response capabilities for facility-specific and regional emergencies.
• Work directly with responsible healthcare coalition leadership to guide leadership in the development of plans that are consistent with the National Response Framework, or any successor federal guidance, as well as any state and local plans, including but not limited to the PA Modular Emergency Medical System (PA MEMS) guidance. Be familiar with and advise healthcare facility operations and system leadership on the requirements of the Office of the Assistant Secretary for Preparedness and Response (ASPR) Hospital Preparedness Program (HPP).
• Work directly with responsible healthcare coalition leadership to ensure that they, in coordination with the PADOH, develop and document a regional response framework, including capabilities and capacities, staff, and equipment and supplies. Obtain current information regarding PADOH medical surge resources, plans, and guidance and share with healthcare facility and coalition leadership, so that they may consider these plans and resources in support of hospital or community medical surge responses.
• Work directly with assigned healthcare coalition leadership to identify and/or direct the development of specialized training materials and courses and the implementation of these items.
• Assist in planning and participate in exercises, at least one in each region (tabletop, functional, full-scale) to demonstrate and analyze the quality of healthcare facilities’ emergency plans. When applicable, incorporate HPP exercise requirements into each exercise. Evaluate and document strengths and weaknesses of local and regional drills and exercises.
• Facilitate, educate, and guide healthcare facilities and coalitions in the use of the PA Knowledge Center - Healthcare Information Management System (KC-HIMS) web-based system for Situational Awareness; Incident and Event Management; Status Reporting; Resource Inventory; and Response and Recovery Coordination for events and exercises.
• As a system administrator, gain and maintain expert-level knowledge and performance in use and operating procedures, and coordinate use of KC HIMS during a variety of types and magnitudes of emergencies. As such, participate in the review, revision, and development of information sharing protocols and procedures for KC-HIMS, providing suggestions for improvement as issues are identified.
• Facilitate development, implementation, and tracking of a regional training and exercise plan for each assigned coalition, annually. Provide support for tracking and documentation associated with planned activities.
• Support communications and coordination between hospital planning teams, PADOH staff, and the public health emergency preparedness and emergency response infrastructures.
• Foster participation in the PA Statewide Medical Mutual Aid Agreement and facilitate awareness and mutual implementation during incidents, events, and exercises.
• Provide planning analysis, advice, and consultation to the appropriate Commonwealth staff in order to enable staff to support healthcare facilities’ and systems’ Emergency Support Function #8 (ESF #8) Health and Medical functions.
• Provide emergency response assistance and support to local, regional, or state emergency responders and other stakeholders during actual events and exercises by participating in the deployment and setup of the PADOH’s mobile medical resources and staffing of the ESF #8 positions in local, regional, or state emergency operations centers.
• Participate in Regional Task Force (RTF) and other regional / community emergency planning groups and committees’ meetings and Health and Medical related projects, meetings and workgroups.
• Participate in PADOH ESF #8 Disaster Preparedness Committee meetings to provide assistance and support with recommendations for plan development and improvement, and recommendations for improved local and regional coordination.

Administrative and Financial Support

• Facilitate development, review, and revision of assigned coalition(s) administrative policies and procedures to align with and follow “good business practices” for administrative and financial management of the coalition’s activities and management as guided by PHMC.
• Provide support in developing a 5-year business plan for assigned coalition(s).
• Provide support in developing an annual work plan each year for each assigned coalition focusing on coalition operational needs and priorities as well as those established to meet the current ASPR guidance
• Utilize a scorecard/type tracking tool for tracking progress toward the work plan guided goals and activities for each coalition as well as across all coalitions.
• Promote compliance with financial management and accountability-related policies and procedures for procurement and purchasing of goods and services for each assigned coalition.
• Assist in providing procurement and purchasing support and services for each coalition.
• Monitor and support coalition leadership in the use of financial tracking and reporting information for assigned coalitions.
• Support, as requested, activities of elected coalition leadership serving as staff, advisor, and liaison to PADOH, other Coalitions, EMA, and PHMC Finance, and administrative support staff.
• Provide timely information and reports per established schedules, routines, and upon request.
• Perform other duties as assigned.

SKILLS:

• Healthcare facility operations, infrastructure, and continuity of operations
• Healthcare clinical operations
• Healthcare emergency planning and management
• Regulatory requirements for healthcare emergency preparedness and management
• Budgeting and budget management
• Communications systems (telephone and radio)
• PA and national structures for community, county, regional and statewide healthcare and emergency preparedness/management activities and incident response and coordination

QUALIFICATIONS:

• Bachelor’s degree required in the field of emergency management or related
• Preferred: Master's degree
• Five years of experience in healthcare facility-related emergency preparedness and management required
• Five years of experience in fire, emergency medical services, clinical/allied health, law enforcement, emergency management agency, or another emergency field required
• Preferred: Clinical experience as pre-hospital or hospital clinician (encouraged but not required)
• Preferred: Certified Healthcare Emergency Professional, Certified Emergency Manager, or similar recognized credential
• Completion of Incident Command System (ICS) 100, 200, 700, and 800 within 1 year from date of hire

PHMC is an Equal Opportunity and E-Verify Employer.