Regional Lead, Sales Engineering - AMER

ABOUT TALON.ONE:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.

Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 300 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:

As a Regional Lead, Sales Engineering, you will lead a high-performing team of senior pre-sales consultants in the Americas region. At Talon.One, it is critical that our SEs are knowledgeable and passionate about the Talon.One promotions & loyalty platform, in order to consult enterprise prospects & strategic accounts throughout the sales process. You will also leverage your product and consulting expertise in the pre-sales process to educate and help team members grow.

This is a remote-first role; however you must be located within commuting distance of our Boston or New York City hubs. This role also requires occasional domestic and international travel (<30% of the time).

ABOUT THE TEAM:

The Americas Sales Engineering team currently consists of 5 senior members who support all deal/prospect activity in the AMER region. This leader will partner closely with the sales team; guiding both Sales Engineers & Account Executives on key deals and providing hands-on deal support as needed. In addition to managing the SE team day to day, you will also be responsible for helping individual team members grow and develop skills to further their impact & careers.

ONCE YOU ARE HERE YOU WILL:

• Lead, mentor, and manage a team of Sales Engineers, supporting their professional development and career progression
• Define and champion best practices across the SE function, raising the bar for technical excellence
• Help the team navigate complex & high-value deals
• Identify gaps and inefficiencies in current sales cycles, proposing and implementing scalable improvements
• Develop strong cross-functional partnerships with Sales, Product, and Customer Success to align on business objectives
• Own knowledge-sharing and documentation practices to ensure institutional knowledge is captured and accessible
• Contribute to hiring, onboarding, and building a high-performing regional SE team

WHAT YOU SHOULD BRING TO THE TABLE:

• 3-5 years leadership experience in a Pre-Sales, Sales Engineer, Business Analyst, Implementation Consultant, or similar function
• Proven track record of supporting enterprise SaaS sales teams in a complex multi-stakeholder environment.
• Excellent understanding of modern application architectures (e.g. REST API, Microservices) within enterprise IT organizations
• Understanding the nuances of consulting - e.g. tactical empathy, in order to apply and present complex solutions effectively
• Ability to help the team to adapt and tailor communication based on the industry and persona you are dealing with
• Ability to balance abstracting out to business value, and diving deep into technical detail as the situation evolves
• Excellent written and verbal communication skills (especially technical vocabulary), with the ability to explain complex topics in easily understood, concise language

WHAT'S IN IT FOR YOU:

• $1,200 annual learning budget
• Manage your own time off with our flexible PTO policy
• $350 home office setup budget, a $50 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
• Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
• We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage