Your role:

• Lead Clinical Informatics service delivery across Latin America, including team performance, customer escalations, and partner delivery.
• Build strong relationships with customers, internal teams, and senior stakeholders across the region.
• Improve business performance through accurate revenue forecasting, clear governance, and performance tracking.
• Lead and develop a diverse, multicultural team, creating a culture of accountability, trust, and collaboration.
• Help expand delivery capabilities by developing partners and improving service processes. This role follows a hybrid model, with three days per week in Barueri.

You’re the right fit if:

• You have strong experience leading service delivery or service operations across multiple countries.
• Your skills include people leadership, revenue forecasting, performance management, partner development, and continuous improvement.
• You have a customer-success mindset and experience handling complex customer situations and escalations.
• You’re fluent in English and bring strong communication, decision-making, and leadership skills.
• Experience in information technology, healthcare, banking, or another regulated industry is preferred. Knowledge of Clinical Informatics and practical Lean experience are a plus.