Regional IT Support Specialist

Join Us as a Regional IT Support Specialist – Middle East at Potter Global Technologies

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

As a Regional IT Support Specialist, ME, you will serve as a trusted technology partner for Potter Global Technologies employees and offices across our international locations. Our team is looking for someone who is proactive, service-oriented, and comfortable working independently while collaborating with US-based IT and other technology teams to support locations with varying levels of on-site IT resources. In this role, you will help ensure employees have access to the devices, applications, connectivity, and collaboration tools they need to work effectively from the office, home, customer locations, and while traveling, while also resolving escalated issues, coordinating equipment deployments, and supporting the implementation of company technology standards.

What You’ll Do

• Serve as the primary point of contact for day-to-day IT support within the Middle East region.
• Provide in-person support for employees in the regional office and remote support for traveling, home-based, and field sales employees.
• Troubleshoot laptops, mobile devices, docking stations, monitors, printers, peripherals, and other end-user technology.
• Diagnose and resolve Windows, Office 365, application, account, and connectivity issues.
• Support Outlook, Teams, OneDrive, SharePoint, and other company-approved productivity and collaboration applications.
• Troubleshoot VPN, Wi-Fi, internet connectivity, authentication, and remote-access issues.
• Assist traveling employees with technology issues affecting their ability to work from hotels, customer locations, home offices, and other remote environments.
• Provide responsive support to sales employees where technology interruptions may directly affect customer meetings, presentations, or business activity.
• Configure, deploy, maintain, and replace laptops, mobile devices, and peripherals.
• Coordinate equipment shipments to and from remote employees throughout the region.
• Maintain accurate records of assigned hardware, inventory, accessories, and equipment lifecycle.
• Prepare technology for new hires and ensure equipment is recovered and processed appropriately during employee departures.
• Coordinate warranty repairs, replacements, and vendor support when necessary.
• Follow Corporate IT standards for device configuration, security, software installation, and asset management.
• Perform new hire orientation on first day of employment.