Regional Director, Services Sales & Falcon Complete - JAPAC
CrowdStrike · Australia - Sydney ·
- Employment
- Contract
- Category
- Sales
- Experience
- 2+ years
CrowdStrike · Australia - Sydney ·
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
CrowdStrike is seeking a Regional Director, Services Sales & Falcon Complete to lead the sales and business development of CrowdStrike's comprehensive services portfolio across JAPAC. This role is responsible for driving revenue growth, building strategic customer relationships, managing a high-performing sales team, and positioning CrowdStrike's Professional Services and Falcon Complete MDR offerings with enterprise customers. The Regional Director will serve as the primary liaison for complex service engagements, manage regional sales strategy, lead team performance, and ensure exceptional customer outcomes in a competitive market. This role requires travel across JAPAC.
What You’ll Do:
Team Leadership & Performance Management: Build, develop, and manage a high-performing regional sales team; set team performance expectations; provide coaching, mentorship, and career development; drive accountability for revenue targets and customer satisfaction metrics.
Revenue Generation & Sales Strategy: Develop and execute regional sales strategy for services and Falcon Complete; identify and pursue new business opportunities; manage sales pipeline; achieve/exceed regional revenue targets; establish territory plans and account strategies.
Services Sales Expertise: Demonstrate deep knowledge of CrowdStrike's services portfolio, capabilities, and engagement models; articulate value proposition to enterprise customers; support complex deal negotiations and contract discussions.
Falcon Complete Specialist Positioning: Drive adoption of Falcon Complete as a comprehensive managed services solution; educate customers on Falcon Complete benefits (24/7 managed threat hunting, proactive threat monitoring, expert-led incident response); position Falcon Complete as a strategic alternative to traditional managed security services; support Falcon Complete sales enablement across the team.
Customer Relationship Management: Build and maintain strategic relationships with enterprise customers and key stakeholders; serve as primary point of contact for complex service engagements; understand customer needs and position CrowdStrike solutions accordingly; ensure executive-level engagement when appropriate.
Cross-Sell Motion & Portfolio Expansion: Drive cross-sell opportunities by identifying and positioning complementary CrowdStrike products and services to existing customers; collaborate with Account Management and Sales teams to expand customer wallet share; develop and execute regional cross-sell strategies to maximize customer lifetime value.
Market Positioning & Competitive Intelligence: Monitor competitive landscape; identify market trends and opportunities; position CrowdStrike competitively against established managed services and services providers; communicate market insights to leadership and sales team.
Cross-Functional Collaboration: Partner with Services Delivery, Account Management, Sales, Product, and Marketing teams to ensure seamless customer engagements; coordinate with internal stakeholders to support customer success, retention, and expansion opportunities.
Customer Success & Retention: Ensure high-quality customer experiences; manage customer expectations; identify upsell and expansion opportunities; contribute to customer retention and satisfaction metrics.
What You’ll Need:
8+ years of enterprise software/services sales experience, with 3+ years in managed services, cybersecurity services, or related technical services domain
2+ years of team leadership and people management experience
Proven track record of exceeding sales targets and managing complex, high-value deals
Deep understanding of managed services, services engagement models, and customer success drivers
Established relationships and credibility with enterprise customers
Ability to engage effectively with C-suite executives and technical stakeholders
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Strong team leadership, coaching, and communication skills
Experience in a competitive, fast-paced sales environment
Bonus Points:
Experience selling managed services or managed security services (MSSP)
Experience with CrowdStrike Falcon Complete or competitive managed services platforms
Track record of building and scaling regional sales teams
Experience driving cross-sell and portfolio expansion initiatives
Background in endpoint protection, threat intelligence, or incident response services
Existing relationships within enterprise customer networks
MBA or advanced business degree
#LI-HR1
#Remote
Benefits of Working at CrowdStrike:
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.