Regional Chinese Business Development Manager (English-Mandarin speaker)

The Regional CBDM leads Expeditors’ Chinese Business Development function across multiple countries or the assigned sub-region for China and Taiwan customers. This is a player-coach role: the incumbent personally owns strategic, cross-border accounts while being accountable for the collective BD performance of all District/Country CBDMs within the region — setting targets, operating cadence, and building bench strength for the function’s continued growth.

● University or equivalent business qualifications.

● Proven work experience in business development.

● Knowledge of Expeditors' product and services.

● Knowledge of required Expeditors operating systems.

● Proficient in MS Office and CRM software.

● Strong analytical skills.

● Ability to perform and meet KPI requirements.

● Proven problem solving and interpersonal skills.

● Charismatic with an ability to connect.

● Oral and written proficiency in the English language; Chinese speaking is required.

● Ability to travel internationally (valid passport).

● Minimum 6-8 years Expeditors or industry experience, including experience leading or mentoring a team.

● Track record of owning and delivering BD results across multiple countries or a sub-region

Based at any US Southern Border and Mexico location.

Leadership Responsibilities

● Directly lead and manage District/Country CBDM staff across the assigned GEO coverage — hiring, coaching, performance management, and career development.

● Own and drive the overall CBDM program design, standards, and cadence for the region/sub-region.

● Set regional BD targets and cascade them into district/country-level goals; hold District/Country CBDMs accountable for results.

● Support and partner with the broader regional BD team on cross-border pipeline, key account strategy, and escalations.

● Represent the CBDM function in regional leadership forums and business reviews.

● Build a bench of talent and a repeatable playbook that can be replicated across districts/countries.

Other Responsibilities

● Act as the primary point of contact for customer account management within assigned coverage.

● Build and maintain strong, long-term client relationships.

● Develop trusted advisor relationships with key stakeholders and executive sponsors.

● Ensure timely and successful delivery of solutions aligned with customer needs.

● Communicate progress of monthly/quarterly initiatives to stakeholders.

● Identify new business opportunities and areas for improvement.

● Forecast and track key account metrics (e.g., sales results, forecasts).

● Prepare detailed reports on account and pipeline status.

● Collaborate with the Product team to grow opportunities within the territory.

● Handle client escalations and complex requests as needed.

● Uphold ethical business practices and a commitment to customer success.

● Collaborate with internal teams to mitigate risks and ensure service excellence.

● Monitor shipments and provide visibility tools and reporting.

● Lead corrective action plans and continuous improvement initiatives.

● Assist in onboarding new business segments and expanding existing accounts.

● Own the overall GEO coverage BD result across all countries/sub-regions within scope, consolidating and reporting on District/Country CBDM performance.

Measurement of Success:

● High customer satisfaction and retention.

● Strong financial performance (revenue growth, healthy margins).

● Implementation of process improvements and operational excellence.

● Develop strong capability in pipeline management, opportunity qualification, solution selling, cross-region collaboration, customer engagement, and product understanding in overseas markets.

● Deliver measurable revenue contribution, establish a stable 5x pipeline, convert priority opportunities into won business, strengthen strategic relationships with key Chinese accounts, and build a repeatable CBDM business development model that supports sustainable growth across priority corridors.

● Successful leadership and development of the CBDM team, evidenced by district/country-level goal attainment across the region/sub-region.