RC Auctions Customer Service - HD Customer Service Admin

Who we are looking for:
Provide exceptional customer service and administrative support for the Heavy-Duty (HD) Department by assisting customers in person and by phone, maintaining online auction platforms, coordinating if-sales activities, processing buyer and seller settlement documentation, and supporting the preparation and marketing of heavy-duty vehicles and equipment for auction. The ideal candidate will have strong organizational skills, attention to detail, and the ability to multitask in a fast-paced auction environment.
What you will do:

Actively and consistently support all efforts to simplify and enhance the customer experience.
Lead the strategic design and development of the React Native and iOS applications.
Provide professional customer service to dealers and the public by phone and in person.
Serve as the primary point of contact for customer questions regarding the Heavy-Duty Department and auction processes.
Maintain and update the public online internet bidding platform to ensure accurate and timely listings.
Upload photos and vehicle information to online auction platforms.
Coordinate and process if-sales between buyers and sellers in accordance with company procedures.
Prepare and distribute buyer and seller settlement sheets accurately and in a timely manner.
Communicate with internal departments to ensure accurate vehicle information and efficient auction operations.
Maintain accurate customer and transaction records within company systems.
Assist with loading vehicles and equipment to online auction platforms.
Support auction operations and perform other duties as assigned.

What you will need:

Ability to read, write, speak and understand English.
High school diploma or equivalent required; additional education in office administration or a related field is a plus.
Previous experience in customer service, records management, or title processing preferred.
Knowledge of vehicle titles, lien releases, and auction procedures is a plus.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document management software.
Strong organizational skills with high attention to detail and accuracy.
Excellent communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced auction environment.
Availability to work part-time hours, including flexibility on auction days.