Ramp Manager (Customer Success/Onboarding Manager)

Ramp Managers are responsible for project managing the onboarding, training, and deployment of our new customers driving Bill Payment spend in rapid fashion

Interopay is hiring for an additional member of our Ramp Team.

We are seeking an experienced and highly motivated Ramp Manager to join our well-established Accounts Payable automation payment company. The Ramp Manager will be responsible for onboarding and managing a portfolio of SME-level customers, driving customer satisfaction, and ensuring customer success through the effective use of our products and services. The ideal candidate will have a strong track record of managing complex customer and partner relationships, a deep understanding of SaaS business models, and a passion for delivering exceptional customer experiences.

Responsibilities

• Guide new customers through the onboarding process and help them understand and adopt AP Automation
• Serve as the primary point of contact for a portfolio of enterprise-level customers, building strong relationships and ensuring customer success
• Develop and manage relationships within Fortune-50 partner to maximize joint opportunities
• Drive spend Ramp of new customers to ensure maximum customer ROI and stickiness.
• Collaborate with cross-functional teams, including sales, product, and support, to deliver a seamless customer experience
• Proactively identify and address customer needs, and develop strategies to drive customer satisfaction and retention
• Conduct regular business reviews with customers to understand their goals and needs, and identify opportunities for upselling or cross-selling
• Monitor customer usage and metrics, and provide guidance and recommendations for optimizing product usage
• Work closely with internal teams to identify and resolve customer issues or concerns, and ensure timely resolution of support tickets
• Continuously monitor industry trends and customer feedback to identify opportunities for improving our products and services

KPI's

• Manage a rolling pipeline of 50 customers to ensure their successful onboarding and 1st year renewal
• Ramp $15m in annualized payments over our software Monthly

Qualifications

• Bachelor's degree
• 5+ years of experience in customer success, account management, or a related field, preferably in a SaaS environment
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Demonstrated ability to manage complex customer relationships and drive customer success
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively
• Knowledge of SaaS business models and industry trends
• Experience with CRM software, such as Salesforce or Pipedrive, and customer support tools such as Zendesk or Freshdesk

We offer competitive salary package, uncapped commission with accelerator, and excellent benefits. Interopay offers full medical, dental, vision benefits along with a 6% 401k match. If you are a results-driven sales professional with a passion for fintech SaaS solutions, we encourage you to apply for this exciting opportunity.