R-287861 Lead Platform Engineer

Overview:

-Supports and assists with the design, architecture, implementation, security and maintenance of large multi-site, multi-vendor network environments.

-Collaborate with design engineering & operations to implement complex network design solutions encompassing end-to-end Data Centre infrastructure, firewalls, switching, & routing that scale for strategic growth.

-Support application teams by maintaining a working knowledge of the intricate inter-workings of MasterCard core applications to ensure they operate smoothly within the existing network architecture or provide a new architecture if required. Includes troubleshooting of application impact.

-Do you want to be part of a collaborative environment?

-Are you motivated to stay on the cutting edge of technology?

-Are you able to work with teams of diverse skills and experience?

Role:

In this position, you will:

-Lead complex initiatives and provides advanced technical support for Mastercard’s operations environment, resolving complex escalations as they arise​

-Is responsible for moderately-complex testing, troubleshooting, testing, resolving and documentation​

-Builds relationships with internal stakeholders to ensure center wide disaster recovery processes are in place technical platform and applications are operating efficiently​

-Carries out changes within the operations environment, including coordinating project efforts and provides input on team assignments​

-Scales systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity​

-Defines, manages, and reviews all service level objectives (SLOs) with the customer and service delivery teams​

-Mentors junior staff by providing training to develop technical skills and capabilities across the team

All About You

-Have 5+ years in network operations with strong L1/L2 support experience

-Be highly proficient in BGP/EIGRP/OSPF, OSI troubleshooting, and packet analysis

-Have operational familiarity with common enterprise vendors

(Cisco/Arista/Aruba/Fortinet/CheckPoint/Palo

Alto)

-Be strong in coaching, multitasking, and calm execution during high-severity incidents

-Hybrid working environment while supporting a 24 by 7 Global Network operations.

-Willingness to work in a shift-based environment, including nights, weekends, and holidays as required