Quality Program Coordinator

Azul Vision is the largest eye care practice in Orange County, Inland Empire, and the Los Angeles area, with Twenty-Five locations and our newest location is Palm Desert to serve you conveniently and comfortably. Our world-class eye doctors are experts in all aspects of eye care as well as leading specialists in vision correction, cataract surgery, and laser eye surgery. We offer everything from cataract removal to cosmetic procedures such as eyelid surgery. You can rest assured you will receive cutting-edge treatment in a comfortable, friendly, and high-tech environment.

In accordance with our 5-Star Quality Measure, our goal is to continuously maximize our efforts to ensure successful completion of the measure. The Quality Coordinator will be a vital component in successfully meeting our 5 Star measure. The candidate will need to have a high level of analytical and communication skills, attention to detail, ability to multi-task and meet deadlines

Duties and Responsibilities:

• Reconcile patient visits and claim completion
• Request medical records
• Update 5 Star patient gap list
• Immediately inform supervisor of gap list discrepancies
• Re-direct patients in network
• Assist & ensure completion of client requests
  • Reports
  • Unable to reach patients
  • Visit and claim verification
  • Patient outreach
  • Gathering of specific gap list details
• Cross train in other quality areas
  • Vision Screening
  • Patient Experience

Education & Experience:

• Associates degree preferred
• Must have intermediate to advanced MS Excel skills and comfortable with Excel formulas and tools
• Experience in a health care environment a plus

Skills & Requirements:

• Ability to work independently, prioritize, and effectively manage job duties
• Ability to communicate effectively verbally and through written communication with a variety of professionals
• Ability to analyze data
• Be proactive
• Strong listening and oral communication skills
• Excellent organizational and administrative skills
• Attention to detail
• Ability to multitask and to work independently within a team environment
• Professional and reliable attitude; strong sense of initiative and motivation
• Must be able to foster a positive and productive work environment
• Bilingual (Fluent in both English and Spanish) preferred

REQUIREMENT:

• Full COVID-19 vaccination is an essential requirement of this role. Azul Vision will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
• Azul Vision requires all new hires and employees to report their COVID-19 vaccination status
• Employees must comply with any state and local masking orders. In addition, when in an Azul building, employees are expected to wear a mask at all times.
• or approved exemption