Quality Manager

About the Role

This role requires full-time on-site presence at our Rochester, NY location. The Quality Manager leads the organization’s Quality Management System (QMS), oversees Quality Assurance operations, and drives Quality Engineering initiatives that support manufacturing excellence. This role ensures compliance with customer, commercial, and military requirements while fostering a culture of continuous improvement, operational efficiency, and high performance. The Quality Manager supervises QA staff, leads audits, manages supplier and customer quality interactions, and implements robust quality processes that support product reliability and organizational goals.

Key Responsibilities

Quality Management & Compliance

· Serve as the Management Representative for the QMS, ensuring compliance with AS9100 and ISO 9001 standards.

· Lead third-party surveillance audits and maintain certification readiness.

· Develop, update, and maintain QMS procedures, work instructions, and documentation.

· Conduct internal audits and lead quarterly Management Review Meetings.

· Review and control customer quality requirements throughout the project lifecycle.

Quality Assurance Leadership

· Manage daily operations of the Quality Assurance department, including staffing, scheduling, and performance management.

· Maintain and enforce quality assurance processes to ensure product conformity and on-time delivery.

· Define and manage end-to-end test environments, including tools, methods, and processes.

· Evaluate services and processes to identify deficiencies and implement improvements.

Quality Engineering & Manufacturing Support

· Design and implement manufacturing processes, equipment, and quality procedures.

· Support testing of processes and products to ensure compliance with customer, commercial, and military requirements.

· Assist in identifying and delivering quality-related training across the organization.

· Participate in plant continuous improvement initiatives and support layout changes to improve flow and reduce waste.

Supplier & Customer Quality

· Participate in supplier evaluation, selection, approval, and performance management.

· Administer Customer Source Surveillance Audits.

· Interface with customers to review quality requirements, First Article expectations, and corrective action progress.

Corrective Action & Continuous Improvement

· Lead and participate in MRB, CAB, and Engineering Change Control Board activities.

· Drive root-cause analysis and implement corrective and preventive actions.

· Promote Lean initiatives including 5S, Value Stream Mapping, and Visual Factory.

· Track and report organizational performance metrics and quality objectives.