Quality Manager

Career Area:

Manufacturing

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description:

• Oversees the administration and continual improvement of quality management systems.
• Primary responsibility is to provide support for quality initiatives in facility operations, supplier quality, and materials technology. Position will ensure conformity to global quality processes defined in the Caterpillar Quality Management System (QMS), day to day management of quality resources, and ensure resources are trained and competent

Job Duties/Responsibilities may include, but are not limited to:

• Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.
• Leading the development and implementation of corrective action and preventive measures to achieve quality targets.
• Investigating and addressing trends with internal and external non-conformance.
• Leading, managing and developing multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met.
• Driving change based on data; reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues.
• Conducts product evaluation tests on all new product. Determines and orders the product configuration to be tested, designs and directs the test program, coordinates the test and tear-down of each model, and identifies problems. Recommends solutions to Product Group Engineering, Customer Service, Operations and Logistics Support to insure annual product quality improvement and warranty cost reduction.
• The incumbent in this position is responsible for overseeing the execution of processes, plans and tools that support global quality systems or related processes i.e. Cost of Poor Quality, APQP, PPAP, quality certifications, MQ11005 and MQ12005 etc. The incumbent must also ensure alignment to CPS (Caterpillar Production System) principles

Skill Descriptors:

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Working Knowledge:

• Applies an assigned technique for critical thinking in a decision-making process.

• Identifies, obtains, and organizes relevant data and ideas.

• Participates in documenting data, ideas, players, stakeholders, and processes.

• Recognizes, clarifies, and prioritizes concerns.

• Assists in assessing risks, benefits and consideration of alternatives.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Level Working Knowledge:

• Develops basic persuasive arguments.

• Discusses organizational culture around providing input on decisions.

• Uses active listening skills and probing techniques to surface opportunities to influence. Identifies who the decision makers are and how they receive information.

• Regularly presents ideas or suggestions to associates in persuasive terms.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.

Level Working Knowledge:

• Raises awareness of potential bottlenecks and disruptions to the schedule.

• Breaks tasks into manageable steps that can be incorporated into a personal work plan.

• Escalates concerns over competing or conflicting priorities.

• Monitors progress continuously and adjusts tactics for handling situations on a case by case basis.

• Creates action plans that ensure the accomplishment of responsibilities.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Working Knowledge:

• Identifies and documents specific problems and resolution alternatives.

• Examines a specific problem and understands the perspective of each involved stakeholder.

• Develops alternative techniques for assessing accuracy and relevance of information.

• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

• Uses fact-finding techniques and diagnostic tools to identify problems.

Quality Management System (QMS): Knowledge of Quality Management System's (QMS) functions, features, and capabilities; ability to design, implement, test, and maintain Quality Management Systems to consistently meet customer requirements and regulatory compliances.

Level Working Knowledge:

• Adheres to the process, requirements, and documentation associated with QMS.

• Contributes to the development of business case analysis for a new QMS functionality in the system.

• Explains and analyzes quality indicators and metrics relevant to one's business unit or function.

• Monitors key interfaces and criticalities related to QMS.

• Reviews various QMS products and service providers available in the market and lists their applications.

Required Qualifications:

o BS Degree in Engineering

o Advanced English level, written and oral communication.

o 8+ years of relevant in appropriate equivalent experience quality areas and projects.

o Experience in quality management practices.

o Initiative Analytical

o Leadership Experience

o Problem solving and human relations skills

o Planning skills

o Continuous improvement mindset

o People skills

Posting Dates:

September 22, 2026 - September 28, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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