Quality Engineer - Supervisor in Ottawa

Job DescriptionJob Description

Position Overview

Sigan America is a Personal Care company seeking an experienced and detail-oriented Quality Engineer (Assurance/Quality Control ) QA Supervisor. This role is responsible for overseeing the quality control operations of a team, ensuring products meet the required standards of quality, safety, and regulatory compliance. The successful candidate will have experience supervising a team of quality assurance staff, implementing quality control procedures, performing audits, and collaborating with other departments to continuously improve processes across our manufacturing operations.

Key Responsibilities

• Improve, develop, implement, and maintain quality systems.
• Lead QA/QC teams across laboratory and production functions, ensuring accurate batch record review, deviation investigations, and timely product release.
• Oversee raw material, in-process, and finished product testing, ensuring adherence to internal/external specifications.
• Manage internal and external audits (FDA, UL, NSF, customer audits), including preparation, hosting, CAPA development, and timely closure.
• Establish and monitor key quality metrics (OOS, complaints, recalls, right-first-time, first pass yield) to identify trends and implement corrective actions.
• Collaborate with Operations, R&D, Regulatory, and Supply Chain to proactively resolve quality challenges and support new product launches.
• Maintain and update SOPs, training programs, and documentation systems to ensure compliance and workforce competency.
• Drive continuous improvement initiatives such as process validation, cleaning validation, risk assessments, and supplier quality management.
• Lead product complaint investigations and ensure effective root-cause analysis and corrective/preventive actions.
• Train, mentor, and coach employees on quality standards, inspection techniques, and the use of QA tools and equipment.
• Generate and present detailed reports on quality metrics, trends, and incidents to leadership.

Skills / Knowledge

• Strong verbal and written communication skills.
• Strong interpersonal skills, with the ability to collaborate effectively across departments and with customers.
• Strong analytical and problem-solving abilities.
• Ability to manage changing priorities in a fast-paced environment.
• Strong report-writing skills.
• Ability to work independently with minimal supervision on complex projects

Qualifications

• Bachelor’s degree in Chemistry, Biology, Engineering, or related scientific field; advanced degree .
• Minimum 3-5 years of QA/QC experience in personal care, cosmetics, OTC, or pharmaceutical manufacturing.
• Deep knowledge of FDA, Health Canada, ISO, and cGMP, ISO 22716 regulations.
• Proven experience managing people, processes, audits, regulatory inspections, and customer compliance programs.
• Strong leadership, communication, and problem-solving skills with the ability to train and develop high-performing teams.
• Proficiency with ERP and quality management systems (e.g., ABAS, Visual, MasterControl, or equivalent).
• Ability to balance compliance with operational efficiency while fostering a culture of quality and accountability.

Sigan America is a rapidly growing, manufacturer dedicated to innovation, integrity, and sustainability. As QA/QC Manager, you will play a pivotal role in safeguarding product quality, regulatory compliance, and customer trust.

Come and Join the Sigan Team!

Sigan America is an Equal Opportunity Employer and do not discriminate on the basis of , , , , , , , , , veteran status, or any other protected characteristic under applicable law.

Company Description

About Us
Fast growing liquid pour contract manufacturer of premium health and beauty products.

Company DescriptionAbout Us\r
Fast growing liquid pour contract manufacturer of premium health and beauty products.