Quality Engineer – Phoenix Products

Main Duties & Responsibilities

Primary Job Role

Lead root-cause analysis and corrective/preventive action activities using structured problem-solving tools such as 5 Why, fishbone analysis, 8D, and Pareto analysis.

Analyze trends in scrap, rework, defects, customer complaints, supplier issues, and internal non-conformances.

Develop and maintain control plans, inspection criteria, process standards, and quality documentation.

Support ISO 9001/QMS compliance through internal audits, process reviews, document control support, and audit preparation.

Partner with production teams to improve process capability, reduce variation, and prevent repeat defects through processes such as gage R&R.

Support supplier quality performance through issue resolution, corrective action follow-up, incoming inspection improvements, and supplier scorecards.

Train employees on quality requirements, inspection expectations, nonconformance handling, and process controls.

Track quality performance metrics and provide management with actionable reporting.

Performs other duties as assigned.

Essential Job Competencies

Safety: Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job-specific knowledge, skills and ability required to resolve job-related challenges in the workplace. Refer to job-specific training requirements for the job identified in the LMS.

Fostering Teamwork: Listens and responds constructively to other team members’ ideas. Offers support for others’ ideas and proposals. Is open with other team members about concerns. Works for solutions that all team members can support.

Communication: Uses active listening skills, conveying information through the appropriate medium in a clear and easily understood manner. Uses feedback to verify effective and accurate communication. Keeps others with a need to know informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Interpersonal Skill: Anticipates, notices and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Is considerate and discreet in challenging or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.

Facilitating / Presenting: Enables cooperative and productive group interactions. Clarifies the agenda by identifying key issues, objectives and stakeholder expectations. Guides discussion of complex or divisive issues to help members develop insights and remain engaged. Tailors presentation style to the audience, using interaction and feedback to hold attention.

Analytical: Uses a logical, systematic and sequential approach, breaking down complex tasks into component parts and considering each part in detail. Compares alternatives by evaluating costs, benefits, risks and chances for success. Identifies patterns and trends to determine root cause. Generates creative solutions and selects the most appropriate option.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks perspectives from others involved in a situation. Makes difficult decisions in a timely manner and is willing to decide in difficult or ambiguous situations when time is critical. Is assertive when necessary to facilitate change, overcome an impasse, face issues or ensure decisions are made.

Innovative: Sees old problems as opportunities for creative problem solving while staying within the parameters of good practice. Develops and fosters better, faster or less expensive ways to do things. Thinks in terms of desired outcomes rather than reactive, quick solutions. Remains agile and adapts in a high degree of ambiguity.

Adaptability: Adapts to changing business needs, conditions and work responsibilities. Adjusts approach, goals and methods to achieve results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Is open to different and new ways of doing things.

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications

Education and Experience

Formal Education Bachelor’s Degree in a related area of study.

Experience 3-4 years.

Required / Credentials

Experience in ISO 9001:2015.

Proficient in Microsoft Word, Excel and PowerPoint.

Experience in root cause corrective action.

Experience with gage R&R and SPC.

Not Required but Highly Desired Criteria

Certified Quality Engineer.

Certified Quality Auditor.

ISO 9001 Lead Auditor.

Six Sigma Green Belt or higher.

Updating of Knowledge

Job requirements change requiring re-training to stay current every 1-2 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity Job requires creativity as part of carrying out daily activities. New approaches are encouraged.

Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Working Environment

Stress Load Occasional exposure to these stresses (less than 20% of the time).

Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.

Work Schedule Work is typically performed during normal business hours with occasional requirements to work nights, holidays or weekends.

Organizational Impact

A person’s performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).

Physical Demands

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

O: Climbing

O: Balancing

O: Stooping

F: Kneeling

O: Crouching

C: Crawling

O: Reaching

O: Standing

F: Sitting

O: Walking

O: Feeling

C: Fingering

O: Grasping

O: Repetitive Motion

F: Talking

O: Hearing

O: Pushing - Up to 25 lbs.

O: Pulling - Up to 25 lbs.

O: Lifting - Up to 25 lbs.

O: Pushing - 26-50 lbs.

O: Pulling - 26-50 lbs.

O: Lifting - 26-50 lbs.

F: Pushing - Over 50 lbs.

O: Pulling - Over 50 lbs.

O: Lifting - Over 50 lbs.

Environmental Conditions

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

F: Inside conditions: Protection from weather but not necessarily from temperature change.

F: Outside environmental conditions: No effective protection from weather.

O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.

O: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.

O: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level.

NA: Vibration: Exposure to oscillating movements of the extremities or whole body.

NA: Hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working in high places, and exposure to heat and/or chemicals.

O: Atmospheric conditions: Fumes, odors, dust, mists, gases or poor ventilation that affect the respiratory system or skin.

NA: Oils: Air and/or skin exposure to oils and other cutting fluids.

NA: Air particulates / contaminants: The worker is required to wear a respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER