Quality Engineer

POSITION OVERVIEW
Hollingsworth recently launched a new wheel and tire repackaging facility in Mishawaka, IN, and is seeking a hands-on Quality Engineer to build quality systems and ensure customer and regulatory requirements are met.
In this role, you will partner with site and customer leadership to build a culture of accountability and continuous improvement. You will coordinate issue resolution, audit readiness, quality performance, and the processes that protect product integrity and customer satisfaction.

KEY RESPONSIBILITIES
Quality Issue Resolution

Lead the site’s response to quality issues, including containment, root cause analysis, corrective action, and verification of effectiveness
Own customer complaint resolution and ensure timely, accurate corrective action submissions
Direct inspection and validation activities for incoming and repackaged wheel and tire products
Oversee non-conforming material controls, including quarantine, hold, disposition, and escalation
Establish accountability for defects related to packaging, labeling, handling, and product integrity

Process Improvement

Set quality improvement priorities using performance data, customer feedback, and operational risk
Partner with operations leadership to improve repackaging workflows, handling standards, and process controls
Lead scrap reduction, defect prevention, and cost-of-poor-quality initiatives
Approve and maintain work instructions, quality procedures, and process controls
Champion continuous improvement activities and ensure actions produce measurable results

Customer & Supplier Support

Serve as the site contact for customer quality concerns and coordinate escalations with site leadership

Oversee PPAP, APQP, and related customer documentation requirements as applicable
Lead communication with customers and suppliers to resolve quality issues and protect business relationships
Ensure customer portals, scorecards, and required responses are monitored and completed on time

Quality Systems & Compliance

Own the site quality management system and ensure compliance with customer requirements and applicable standards, including ISO 9001 and IATF

Support internal, customer, and third-party audits, including preparation, corrective actions, and follow-through

Ensure quality documentation, including control plans, PFMEA, process flows, and procedures, remains accurate and current
Build quality capability through training, coaching, clear standards, and consistent process accountability

Reporting & Metrics

Define, monitor, and report site quality KPIs, including defects, scrap, returns, rework, audit findings, and corrective action closure
Translate quality data into clear priorities, risks, and action plans for site and customer leadership
Provide regular updates on quality performance, major issues, corrective actions, and improvement progress
Oversee calibration, measurement systems, quality records, and related resource needs

QUALIFICATIONS

Bachelor’s degree in Engineering, Quality, Operations, or a related field; equivalent experience may be considered

Three or more years of quality experience in manufacturing, automotive, distribution, or repackaging operations
Experience supporting a major program or site-level quality initiative

Demonstrated success with root cause analysis, corrective action, audits, and quality management systems
Working knowledge of automotive quality tools and requirements, including PPAP, APQP, PFMEA, control plans, and 8D
Strong ability to influence cross-functional teams, communicate with customers, and make sound decisions in a fast-paced environment

SKILLS & COMPETENCIES

Quality leadership and team development
Sound judgment, urgency, and accountability
Clear executive, customer, and frontline communication
Data-driven problem-solving and decision-making
Ability to manage competing priorities and lead through change
Strong collaboration, follow-through, and customer focus

WORK ENVIRONMENT

Warehouse and repackaging facility environment
Frequent standing, walking, and interaction with operations

Occasional lifting of up to 50 lbs., with assistance or lifting equipment when appropriate

Required use of PPE and Steel Toe shoes/boots in operational areas

PREFERRED QUALIFICATIONS

Experience with wheel/tire handling or automotive logistics
Background in high-volume distribution or repackaging operations
Exposure to Lean or Six Sigma methodologies

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