QUALITY CONTROL MANAGER

Roles & Responsibilities

Key Responsibilities

1. Quality Management System

• Lead the development, implementation and continuous improvement of the Company's Quality Management System (QMS).
• Establish and maintain quality policies, procedures, work instructions and quality standards.
• Ensure effective control of quality documentation and records.
• Lead internal and external quality audits and coordinate corrective actions.
• Support the Company's ISO 9001 certification, surveillance and renewal activities.
• Promote a strong quality culture across the organization.

2. Manufacturing & Process Quality

• Lead quality assurance and quality control activities across manufacturing operations.
• Establish appropriate inspection, testing and process-control requirements.
• Monitor key quality indicators, including yield, defects, customer complaints, non-conformance and corrective-action performance.
• Work with Engineering and Manufacturing teams to identify root causes and implement sustainable corrective and preventive actions.
• Drive reduction of process variation, defects, rework and scrap.
• Establish and monitor quality improvement targets and KPIs.

3. Customer Quality

• Act as a key quality interface with customers on quality-related matters.
• Manage customer complaints, quality investigations and corrective-action responses.
• Lead customer-related quality reviews, audits and improvement activities.
• Ensure timely and effective responses to customer quality requirements.
• Support new product introduction and customer qualification activities from a quality perspective.

4. Supplier Quality

• Establish supplier quality requirements and performance standards.
• Work with Supply Chain and Engineering teams to monitor supplier quality performance.
• Lead supplier corrective actions and improvement activities.
• Support supplier qualification, evaluation and audit activities.
• Monitor incoming material quality and supplier-related non-conformances.

5. Non-Conformance & Corrective Action

• Establish an effective process for managing internal and external non-conformances.
• Lead root-cause analysis using appropriate quality tools such as 8D, 5-Why, Fishbone and SPC.
• Ensure corrective and preventive actions are implemented effectively and within agreed timelines.
• Verify the effectiveness of corrective actions and prevent recurrence.

6. Quality Data & Continuous Improvement

• Establish quality dashboards and management reporting.
• Analyse quality trends and identify opportunities for improvement.
• Lead continuous improvement projects using appropriate methodologies and quality tools.
• Drive data-based decision making across manufacturing and supporting functions.
• Report quality performance, risks and improvement plans to senior management.

7. Quality Audits & Compliance

• Plan and conduct internal quality audits.
• Coordinate customer, supplier and certification-body audits.
• Ensure timely closure of audit findings and corrective actions.
• Monitor applicable customer, industry and regulatory quality requirements.
• Maintain appropriate quality records and compliance documentation.

8. Team Leadership

• Lead, develop and mentor the Quality team.
• Establish clear objectives, KPIs and performance expectations.
• Develop team capability through training, coaching and knowledge sharing.
• Ensure adequate quality resources and competencies to support business growth.
• Promote cross-functional ownership of quality performance.

Requirements

• Bachelor's degree in Quality Management, Engineering, Manufacturing, Science or a related discipline.
• Minimum 8–12 years of relevant quality experience, including management or leadership experience.
• Proven experience in quality management within semiconductor, precision engineering, advanced manufacturing or other high-technology manufacturing environments.
• Strong knowledge of ISO 9001 Quality Management Systems.
• Experience in manufacturing process quality, customer quality and supplier quality management.
• Strong knowledge of quality tools and methodologies, including 8D, FMEA, SPC, MSA, CAPA and root-cause analysis.
• Experience in conducting and managing internal, customer and external audits.
• Strong analytical, problem-solving and decision-making skills.
• Good communication and stakeholder-management capabilities.
• Demonstrated ability to lead cross-functional quality improvement initiatives.
• Experience managing and developing a quality team.
• Regional or multi-site quality experience will be advantageous.