Quality Control Manager

Job Title: Quality Manager

Position Overview:
The essential function of the Quality Manager is to maintain the quality management system, support new process development and continuous improvement, and oversee daily quality operations. The successful candidate will be hands-on, demonstrate strong mechanical aptitude, and solve problems in unique situations. This position works closely with Manufacturing, Sales, and Customer Service to drive customer satisfaction.

Job Duties and Responsibilities

Implement and support ISO 9001:2015 and AS 9100 standards and serve as the site representative for the Quality Management System.
Develop resources to support quality initiatives and plant performance; assess areas requiring improvement and initiate continual improvement actions.
Support Manufacturing continuous improvement initiatives using Lean tools, statistical process control, and time studies to develop action plans.
Maintain customer satisfaction through a proactive, preventive approach that ensures customer requirements are understood and achieved using tools such as APQP, FMEA, SPC, control plans, and PPAP.
Act as a liaison between functional areas and customers and resolve customer concerns through the corrective action process, including 8D.
Monitor and manage plant key performance indicators, including internal and external rejects, scrap, rework, customer concerns, customer satisfaction, and plant safety.
Plan and manage Quality Department activities, budgets, costs, quality systems, and standards.
Develop understanding of and conformance to quality systems through training, education, compliance audits, coaching, and employee development.
Perform short- and long-range planning and other duties as assigned.
Work with the safety coordinator to promote safety activities and awareness.

Work Conditions

Works primarily in an office environment with exposure to a production environment

Frequent walking, standing, bending, and reaching throughout the production facility are required; must occasionally lift up to 25 pounds.
Required personal protective equipment must be worn as applicable.
Must respond to quality issues during production shifts and support continuous improvement activities.
Occasional travel, additional hours, and overtime may be required for customer visits, supplier audits, training, meetings, production demands, quality initiatives and cross functional activities.

Skills and Requirements

Bachelor’s degree in engineering, Quality, or a related discipline preferred; relevant experience in an accredited quality-system environment required.
Three to five years of quality management experience required.
Experience with process control plans, APQP, GD&T, PPAP, FMEA, Gage R&R, SPC, and 8D preferred.
Knowledge of ISO 9001:2015 and AS 9100, and related quality systems and standards.
Effective communication, presentation, leadership, training, coaching, training development and conflict-resolution skills.
Strong analytical ability, mechanical aptitude, planning, decision-making, and problem-solving skills.
Understanding of ERP business systems and proficiency with Microsoft Office products.
Ability to work independently, manage multiple priorities, and maintain attention to detail.

Competencies

Customer Focus and Quality Orientation
Hands-On Leadership, Coaching, and Mentoring
Effective Communication, Teamwork, and Collaboration
Planning, Organization, Time Management, and Adaptability
Creative Thinking, Decision-Making, Problem-Solving, and Results Focus
Accountability, Dependability, Ethics, and Integrity
Knowledge and Enforcement of Applicable Laws, Rules, and Regulations
Mathematical Reasoning and Attention to Detail

Pre-Employment Screening
Employment is contingent upon successful completion of applicable pre-employment requirements, which may include:

Drug screening
Background check
Employment verification
Education verification, if applicable