Miratech is looking for a Quality Assurance & UAT Engineer to support the execution and continuous improvement of Workforce Management products and platforms. As part of a global customer-focused organization, you'll contribute to the delivery of exceptional service experiences across customer care, finance, travel and lifestyle services, and operational support functions. Our teams combine technology, innovation, and process excellence to help customers get the most value from the products and services they use. You will be responsible for validating that new features, enhancements, and system changes meet business requirements before deployment to production. This role partners closely with Product Managers, Business Analysts, Technology teams, Operations, and business stakeholders to ensure solutions supporting customer contact management and authentication deliver a seamless and reliable experience for colleagues and customers.
Responsibilities:
- Execute User Acceptance Testing (UAT) for enhancements and releases supporting contact management and customer authentication capabilities.
- Review business requirements, user stories, acceptance criteria, and functional designs to develop comprehensive test scenarios and test cases.
- Validate end-to-end business processes across multiple applications and platforms.
- Identify, document, prioritize, and track defects through resolution using defect management tools.
- Partner with Product Managers, Business Analysts, Technology teams, and Operations to clarify requirements and resolve issues identified during testing.
- Coordinate regression testing to ensure new functionality does not impact existing capabilities.
- Verify production readiness by confirming all acceptance criteria have been met before deployment.
- Support release activities, production validation, and post-implementation testing as needed.
- Document test results, execution status, defects, and testing metrics for project stakeholders.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Continuously improve testing processes, documentation standards, and quality assurance practices.
- Advocate for the end-user experience by validating usability, workflow efficiency, and operational readiness.
- 3+ years of experience in User Acceptance Testing, Quality Assurance, Business Analysis, or a related role.
- Experience creating and executing manual test plans, test cases, and test scripts.
- Strong understanding of software development lifecycle (SDLC) and Agile delivery methodologies.
- Experience testing customer servicing, contact management, CRM, or authentication platforms.
- Knowledge of authentication technologies such as multi-factor authentication (MFA), single sign-on (SSO), identity verification, and access management.
- Experience testing APIs, integrations, and end-to-end workflows across multiple enterprise applications.
- Familiarity with contact center technologies and customer servicing applications.
- Familiarity with defect tracking and test management tools such as Jira, Azure DevOps, ALM, or similar platforms.
- Ability to manage multiple testing efforts simultaneously while meeting project timelines.
Nice to Have:
- Experience supporting production releases and post-deployment validation.
- Knowledge of SQL or reporting tools to validate test data.
- Experience working in highly regulated or financial services environments.
- ISTQB, Certified Agile Tester (CAT), or similar testing certification is a plus
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.